SuccessEHS

CCHIT Child Health
Meaningful Use – Stage 1 (ONC-ATCB Certified 2011/2012)
CCHIT 2011 (Pre-Market or Fully Certified)

SuccessEHS has been a single database solution for full practice management and EHR since its genesis. SuccessEHS brought its product fully to the market in 1998. In 2000, SuccessEHS expanded its solutions by bringing its datacenter online.

Yes
SuccessEHS was formerly known as EHS, Inc., and the product was CareRevolution. As of September 13, 2010, the company name changed to match its mission.

1998

Product development: 73
Sales: 30
Implementation: 39
Support and maintenance: 77

1–3 physicians
4–10 physicians
11–25 physicians
>25 physicians

Academic Medical Center (AMC)/Medical School
Community Health Center/Clinic
Multispecialty Clinic
Private Ambulatory Care Office
Other

Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
Cardiology - Non Invasive
Dermatology
Endocrinology/Diabetes/Metabolism
Gastroenterology
General Internal Medicine
General Practice/Family Practice
Geriatrics
Hematology
Hepatology
Hospice and Palliative Medicine
Infectious Disease
Nephrology
Neurology
Neurosurgery
OB/Gyn & Women's Health
Oncology
Ophthalmology
Orthopaedic Surgery
Osteopathic Medicine
Otolaryngology
Pain Management
Pediatrics
Physical/Rehabilitation Medicine
Plastic Surgery and Aesthetic Medicine
Psychiatry
Public/Community Health
Pulmonary Medicine
Rheumatology
Sleep Medicine
Sports Medicine
Surgery - Cardiothoracic
Surgery - General
Surgery - Oral & Maxillofacial
Surgery - Other
Surgery - Vascular
Urology
Clinical - Other
Non Clinical

North East
Mid Alantic
South
Midwest
South West
West

Client (Desktop) - SuccessEHS deploys via RDP, allowing almost any machine to run our EHR (Windows 7, Windows XP, Mac, Linux, Solaris, iPad, etc.)

Server - SuccessEHS uses Windows servers to host the solution. Solaris servers are used to host the Oracle database.

No, SuccessEHS is not a network vendor. However, as a solutions vendor, SuccessEHS will provide an IT liaison as part of the implementation team to assist in choosing devices, hardware, and network infrastructure that will optimize usefulness of the software. The network will need to meet the technical specifications which SuccessEHS will provide upon request.

No, SuccessEHS is confident that it is best for the client to secure a local, community network vendor. This also allows SuccessEHS to assume the role of consultant, advising its clients of the best and most cost-effective configuration.

No, SuccessEHS is flexible in working with the IT vendor of the client's choice while advising them on the appropriate and cost-effective configuration.

Yes
Most SuccessEHS clients use WIFI. Advantages of our deployment model are that the channel is secured and no data is stored on the client machine thereby reducing risk and liability associated with HIPAA and offering ease in network administration.

Yes

Yes
Customers can purchase directly from SuccessEHS or through one of its partners. SuccessEHS does not discriminate on practice size for its channel partners, permitting them to sell to any sized practice.

Yes
SuccessEHS works closely with its VARs to ensure that each sale is a success. By monitoring its VARs, SuccessEHS makes decisions as to whether the VAR is permitted provide level 1 support. Regardless, any client can contact SuccessEHS for support.

Yes

Yes
Nuance SpeechMagic is completely integrated throughout our product.

SuccessEHS retains exclusive rights to all tables, forms, templates or other works developed or created by SuccessEHS or Licensee.  Licensee retains the exclusive rights to its specific financial data and uniquely identifiable patient data. SuccessEHS reserves all rights and licenses in and to the Software not expressly granted to Licensee under this Agreement.

One Metroplex Drive, Birmingham, AL (primary);
Nashville, TN (backup)

C#, C++, Java, PL/SQL, Centura (legacy), Visual Basic (legacy), Oracle

Yes
At additional cost. Provided as a courtesy to technology partners and partner Regional Extension Centers as part of the SuccessEHS REC Professional Program.

Yes
MS Word, Nuance SpeechMagic, Multum, Medcin are used in some of the more detailed EHR functionality. However, the only additional license costs are associated with Nuance SpeechMagic, Medcin and Mutum.

Yes. SuccessEHS embraces a number of standard terminologies throughout the system, including (but not limited to) ICD-9, CPT, RxNorm, LOINC, SNOMED CT, UNII, Medcin,etc.

10/31/2012. SuccessEHS will be will be compliant well in advance of the required compliance date of October 2013.

The clinical documentation tool embedded in SuccessEHS, Medcin®, maps to SNOMED-CT. As evidenced by achievement of ONC ATCB certification of the 6.0 version (September 30, 2010), SuccessEHS already supports SNOMED mapping for compliance with interoperability requirements.

Yes
Bi-directional (ORM/ORU) and uni-directional (ADT) interfaces with Quest Labs.

Yes
The interface is an additional cost, which is almost always paid for by Quest.

Yes
The support and maintenance fee is a $19/provider/month support.

Yes
Bi-directional (ORM/ORU) and uni-directional (ADT) interfaces with LabCorp Labs.

Yes
The interface is an additional cost, which is almost always paid for by LabCorp.

Yes
The support and maintenance fee is a $19/provider/month support.

Yes
SuccessEHS is a single solution company providing both a practice management and a electronic health records system on a single Oracle database.

Yes
Since 1995, SuccessEHS has been a leader in the industry and a premier provider of a single Oracle database system for clinical, operational, and financial software solutions for ambulatory healthcare delivery. There is no interface between the EHR and the PMS. It is truly one system, one solution.

No
SuccessEHS is a single database solution. All of the data in its system flows seamlessly to and from the practice management and scheduling pieces. SuccessEHS does not support the flow of data to and from other PM and/or scheduling systems, with the exception of Dental Health Records and integration to Hospital systems. The cost associated with a custom interface will be driven by the scope of project.

Prosperus, MediaDent, Dentrix

No
SuccessEHS is a single database solution. All of the data in our system flows seamlessly to and from the practice management and scheduling pieces. SuccessEHS does not support the flow of data to and from other PM and/or scheduling systems, with the exception of Dental Health Records and integration to Hospital systems. The cost associated with a custom interface will be driven by the scope of project.

Yes
In instances where SuccessEHS has agreed to a PM system interface, the DFT push of data is streamlined.

Yes
With advent of Meaningful Use and the need to export/exchange clinical information, SuccessEHS developed a clinical infrastructure or transport engine to automate support of interoperability at the local level, state level, and NHIN Direct level.

SuccessEHS offers training sessions (live, web-based classes as well as recorded classes and written implementation and training guides) to guide physicians in incorporating into their workflow the functionality designed to support Meaningful Use criteria. Software configuration options allow providers to control prompting to reinforce compliance, optimizing physicians' opportunities to achieve full compliance with Meaningful Use in the shortest possible timeframe.

An Operational Assessment tool is provided to clients prior to implementation to assist in the discovery process, designed to bring to light any potential clinical or business issues that may need to be addressed in the implementation and workflow re-engineering process. A SuccessEHS Clinical Consultant is available to guide clients through the workflow analysis and redesign process to optimize configuration of the software to meet the client's needs.

SuccessEHS can support whichever implementation approach is desired by the client. Some clients prefer to take an incremental approach (e.g., implement the billing system + eSuperbill before the EHR; utilize pilot project implementations before rolling out to the entire organization); SuccessEHS has crafted a hybrid "EHR Lite" implementation, which focuses on implementing the functionality to support Stage One Meaningful Use. SuccessEHS also supports clients preferring the big-bang approach.

On Site
At Corporate Facility
Web Based
Web Based interactive
Other

Yes
The number of training hours required is indivdualized by contract because it is wholly dependent on the level of system adoption and goals of the clinic. SuccessEHS delivers a customized training experience for each individual client.

Yes
We are currently a recognized ONC-ATCB Certified 2011/2012 Complete EHR and pursuant to that certification our system has the necessary features to allow a practice to achieve Meaningful Use.

Yes
See response above. SuccessEHS is committed to meeting all HHS requirements so that its clients can achieve Stage 1 meaningful use, as well as all future stages brought about through federal administrative rulemaking. SuccessEHS provides contractual warranties accordingly.

Yes
SuccessEHS provides certified workflows to position the eligible provider to exceed the meaningful use requirements and address additional opportunities. Requirements will be set forth in the individual License Agreement.

We offer extensive services for post-implementation optimization of the system. Training is an ongoing service that we offer over the SuccessEHS University. Clinics offen experience staff turnover; we encourage new staff members to be formally trained on the software.

Yes
SuccessEHS provides eRx capabilities through Surescripts for $19.95/month/provider, which includes unlimited electronic transmission, formulary checking, medication history through RxHub, and refill management.

Surescripts.

Yes
Users are permitted to add "Manual Meds" in the Multum drug database. However, these are not subject to interaction checking and alerting or formulary checks.

SuccessEHS 6.0 seemlessly embeds a third party pharmaceutical management solution called First Data Bank. First Data Bank has a comprehensive drug product database, including drug names, drug product information, disease names, generic names, brand names and common abbreviations. The tool facilitates drug-to-drug, drug-to-allergy, drug-to-food, allergic cross-reactivity checking, drug-to-disease interaction checking and therapeutic duplication alerting, which is stored in the EHR.

Yes
Acknowledging separately is a requirement of the SuccessEHS system.

Yes
Several preset alerts based upon the severity of the interaction are available in the system, including: major only, major and moderate, and all.  SuccessEHS also provides the ability to require all  physician’s to receive all warnings.

Yes
Physicians have the option to select which alerts they would like to see. SuccessEHS also provides practice administration with the means to override the physicians' preference requiring them to view all warnings if so desired.

Medications are tracked in two ways in the Medication Summary screen: 1) By current medications prescribed by the physician; or, 2) From an outside provider. Once a medication has been discontinued, the drug automatically moves to the Medication History.

No
Drug interactions cannot be turned off as a matter of patient safety. However, individual physician-users can reduce the number of alerts by limiting the interaction severity to avoid alert fatigue.

Yes
SuccessEHS provides the ability to sort all patient medications by multiple parameters including: date prescribed, medication name, SIG, refills, prescriber, expiration, pharmacy, pharmacy phone number, renewals, etc.

SuccessEHS has integrated Medicin®, a fast, easy-to-use approach to templating. Medcin® includes over 300,000 clinical data elements. SuccessEHS provides a library of over 2800 pre-designed templates that can be adopted or tweaked, or practices and providers can develop forms from scratch. Examples: Clinical Documentation, Health Collaborative Measures, Vital Signs, Import Medical and Family History, Order Sets, Immunization Schedule, Patient Correspondence forms, Superbill Views.

No
SuccessEHS encourages its clients to use the template library. As clients work with SuccessEHS to develop new forms, the templates are incorporated into the template library and made available to other SuccessEHS customers

Yes
Customization of the clinical documentation can be done at the end-user/analyst level and does not require vendor intervention, except as needed for general support. SuccessEHS provides a library of over 500 pre-designed templates that can be adopted or tweaked. Although practices and providers can develop from scratch, SuccessEHS recommends that the client start with one of the templates in its library and work with a Medcin specialist to customize the template to meet their needs.

Yes
SuccessEHS provides access to the Medcin Toolkit to a clinic's appropriately authorized user(s).

Yes
SuccessEHS provides custom Template construction as a standard part of its offering during the initial implementation. Post-implementation customization is billable at a rate of $150/hour.

Yes
All Medcin templates are stored as metadata in the client's database. The Medcin tool opens the templates and displays accordingly.

SuccessEHS provides call-in support, email support and web-enabled support. At SuccessEHS we take Customer Support very seriously. We answer the phones with well-trained personel in less than 10 seconds on average.

No
The same level of exceptional customer service is offered to all SuccessEHS clients. SuccessEHS does triage support calls to adhere to issue resolution policies. Clients have direct access to the issue journals through the SuccessEHS University.

Clients can contact SuccessEHS by phone, Email, fax and web-enabled access by directly logging issues through SuccessEHS University and the customer portal.

Go-live support is considered the "game-day" phase of SuccessEHS implementation and critical to the project's ultimate success. Delivered based on the client's preference, SuccessEHS offers both onsite (70%) and fully-remote (30%) staging of its go-lives. SuccessEHS has an overall success implementation rate of 98%, with no apparent disparity in success rate for remote vs. onsite.

SuccessEHS hosts an annual customer conference each year and conducts bi-monthly roundtable discussions. The conference provides information that allows SuccessEHS customers to assess workflow, identify automation opportunities and network with peers.

SuccessEHS provides access for Critical and Non-Critical needs Monday through Friday from 7am-6pm Central Time

Access for Critical needs is available 24 hours/7 days a week.

In the event client is dissatisfied with the level of service provided by SuccessEHS, SuccessEHS management will facilitate a meeting with client in an effort to resolve satisfaction issues. The standard path for issue escalation is: Call and ask for the Support Manager > Manager of Client Services > Director of Client Operations > VP of Operations > CEO. SuccessEHS management team is extremely accessible and spends much of their time interacting with the customer base.

No
All SuccessEHS Customer Service works out of its headquarters in Birmingham, Alabama, with the exception of a few employees who work remotely from their homes. All of the remote employees are located in the Southeastern region of the United States.

Yes
All upgrades are included in the SuccessEHS maintenance services. SuccessEHS operates a tri-annual release cycle with target updates in March, July and November. SuccessEHS supports the last two version releases.

Clients can log any enhancements through SuccessEHS Support. Market requirements (Federal regulations, CMS demands, incentive programs), client requests and features identified internally determine what goes into the next release.

Drug interaction tools are updated monthly through First Data Bank. For hosted customers the updates are automatically applied; non-hosted, the customer downloads the update file from SuccessEHS' secure FTP site. Update cost is included in the license cost.

SuccessEHS has integrated patient-specific education content through a third-party product call ExitCare Patient Education Solution. This tool features close to 3,000 documents covering most medical specialties and is available in 10 languages.

SuccessEHS develops its solution to be completely configurable by an appropriately priviledged user. If the client doesn't feel comfortable making the change alone, a simple call into SuccessEHS support is all it takes to setup an advisory shadow session.

Yes
At no additonal cost, SuccessEHS configures the database server to provide a daily “Heart Beat” message. This Heart Beat comes automatically every night to SuccessEHS, confirming that optimum communication is occurring with the database server.

In the SuccessEHS datacenter, backups are done real-time by the SAN, and daily for secure, off-site storage with Iron Mountain. The back-up writes to the SAN, which backs-up to a redundant SAN. If necessary, EHS can access data on the SAN. Data recovery is either obtained from the back-up or the SAN log-files. Backup tapes are rotated daily, always providing one month's worth of backups on tape for all weeks except the current week stored at an offsite facility.

Yes
SuccessEHS will work with a client to help develop a remote backup strategy. Some clients like the option of creating an Oracle standby server. Excluding equipment costs, the fee involved is $500 for setup and $250/month for maintenance and support.

As a matter of policy, SuccessEHS only purges messages once successful notification has been received, indicating that the messages have been safely stored in the database. Happily, in the rare event that an interface goes down, there is no data loss. The traffic flow picks back up and recovers automatically.

Yes
Although the system has over 600 comprehensive standard reports, SuccessEHS provides Business Objects to mine data off the live Oracle database (FQHC/FQHCLA, UDS, health disparities and heath management, research, or other ad hoc reporting needs).

1.Yes
2.Yes
3.Yes
4.Yes

Yes
Over 600 "canned" reports are bundled with the system. Business Objects is provided at an additional cost. However, all of the Business Objects reports kits come standard with the Business Objects license.

Yes
SuccessEHS is PQRS 2012 Certified with CMS for EHR-based reporting in its PQRI program to send PQRI clinical measures directly to CMS utilizing HL7 QRDA based on HL7 CDA, Release 2.0 specification standards.

Yes
SuccessEHS provides a comprehensive Order Management system as an integral part of the EHR system (no additional cost), including support for standing orders, routine orders, deferred orders, identification of delinquent orders.

Yes
SuccessEHS provides a number of document management solutions which provides efficient access to documents stored within the EHR. A more comprehensive integrated faxing solution is in development and is targeted for release in Q1 2011.

Yes
Numerous workflow management tools are available. For example, the Clinical Console is designed to track wait times in each stage of the clinical encounter in order to prevent bottlenecks, optmize efficiency, and improve patient satisfaction.

Yes
SuccessEHS offers both a Patient Portal product and a CDA document reader. The PHR services are included with the EHR.

Yes
In addition to conversion of billing related data (procedure fees, patient records, insurance plans, schedules, referring physicians, etc.), clinical data has also been successfully converted by SuccessEHS.

Billing data
Demographic data
Clinical data
Metadata

Yes, SuccessEHS will provide a comprehensive demographics conversion for $4,000 per database, regardless of number of providers or number of patient records. A patient balance forward may be added for an additional $2,000 per database. Conversion of data beyond these standard offerings would require a sample of test data from the client and mutual agreement on conversion goals and acceptable pricing. All conversions assume that the client is able to obtain usable data from the legacy system.