Product Profile
Product name
AdvancedMD EHR
History of development and product ownership
Acquired
Was the product known by any other names in the past three years?
Yes
PracticeOne
Year that a fully functional version of this EHR product was first implemented in a medical practice in the US
Number of full time equivalent (FTE) staff fully dedicated to this product
Product development: 128
Sales: 75
Implementation: 67
Support and maintenance: 53
Typical size of practice in which this EHR has been implemented
1–3 physicians
4–10 physicians
11–25 physicians
Typical setting in which this EHR system is used
Multispecialty Clinic
Private Ambulatory Care Office
What specialties does this EHR support?
Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
Cardiology - Non Invasive
Dermatology
Endocrinology/Diabetes/Metabolism
Gastroenterology
General Internal Medicine
General Practice/Family Practice
Geriatrics
Hematology
Hepatology
Hospice and Palliative Medicine
Infectious Disease
Nephrology
Neurology
Neurosurgery
OB/Gyn & Women's Health
Oncology
Ophthalmology
Orthopaedic Surgery
Osteopathic Medicine
Otolaryngology
Pain Management
Pediatrics
Physical/Rehabilitation Medicine
Plastic Surgery and Aesthetic Medicine
Psychiatry
Public/Community Health
Pulmonary Medicine
Rheumatology
Sleep Medicine
Sports Medicine
Surgery - Cardiothoracic
Surgery - General
Surgery - Oral & Maxillofacial
Surgery - Other
Surgery - Vascular
Urology
Clinical - Other
Areas of the United States in which this EHR product is sold
North East
Mid Alantic
South
Midwest
South West
West
Hardware / Network
Operating system platform(s) supported
Client (Desktop)
Windows 7, Windows XP
Does the company resell any hardware?
No
Preferred list of 3rd party hardware suppliers
No
Preferred list of 3rd party IT Support vendors?
No
Does the product work over a wireless (WIFI) network?
Yes
SaaS/Web-based system
VARs - Value Added Resellers
Do you use value added resellers to sell and distribute this EHR?
No
Can customers purchase your product directly from your company or only from your VAR’s
Can customers who have purchased your product through a VAR contact your company for support?
Application Service Provider
Do you offer an ASP version of your EHR product?
Yes
Software as a Service
Can you use Dragon or MS voice tools on your ASP solution?
Company policy regarding data ownership for the ASP EHR
Client owns their data entirely
Location of data hosting centers
Software & Database
What programming language were used to develop the application?
Do you provide a test version of your EHR product for training and quality assurance(QA) purposes as well as the full production environment that is installed in the clinic? (The test version is a segmented area where users can make changes to templates or forms without it affecting the live environment)
Are 3rd party applications required to use your EHR?
Do you use standard terminologies, e.g., SNOMED-CT, LOINC, ICD9, ICD10 in your program?
Yes
Expected date to be in compliance with ICD10 coding
Currently compliant with ICD-10
Expected date to be in compliance with SNOMED-CT
Interfaces / Interoperability
Does this product have existing lab interfaces with Quest? If Yes, please explain whether the interfaces are uni or bi-directional.
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain.
Does this product have existing lab interfaces with Labcorp? If Yes,
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain.
Does the company offer an integrated EHR/PM system? (i.e. a combined EHR/PM system)
Yes
[If yes to the previous question] Does your system used a single shared database (not interfaced) for the EHR/PM system?
Can your product be interfaced with a different PM system if the practice chooses to do so?
Yes
List of Practice Management systems with which you have existing interfaces
If you do not have an interface with a particular PM system, are you willing to develop a custom interface?
If an interfaced PM system is used, does your EHR product transfer billing and coding data captured during the encounter to the PM system? If yes, is this a one-step or multi-step process?
Does the EHR use an interface engine?
Implementation and training
Tools and/or services offered to clients in order to achieve meaningful use of their EHR?
Tools and/or services offered to clients for current workflow analysis and redesign when using an EHR?
Do you recommend a graduated implementation or a big-bang implementation (all live at the same time) for your EHR?
What training mechanisms are used by the EHR Vendor?
On Site
At Corporate Facility
Web Based
Web Based interactive
Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you?
Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements?
Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements?
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees?
What services do you offer for post-implementation optimization of the system with respect to training and system customization?
Training
System Customization
Clearinghouse integration
Prescribing
Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost?
Which formulary does your product use?
Does the system allow users to add drugs that may not be in the original database?
How are drug allergies and adverse reactions recorded and integrated into the prescribing module?
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts?
Is there an ability for the physician or practice to modify preset alerts? (e.g. Severe vs. mild or moderate)
Is there an ability for the physician to filter the display of alerts?
How are episodic and long-term medications tracked in the patient’s record?
Does the system allow users to switch drug interaction checking on or off?
In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued?
Templates
What pre-defined templates do you provide?
Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis
Do you charge additional fees for any of templates?
Can clients customize existing templates?
Can clients use tools provided through the system to develop their own templates?
Will your company build custom custom templates to the practices specifications?
If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed?
Support & Maintenance
What is the process for managing questions and service requests?
Are different tiers of support offered (including pricing information)?
What are the options for a client to contact your company for support?
Live support, Web-chat, email
What level and type(s) of support are provided during go-live?
Is a formal users' group, online community forum or other form of social networking community available?
Online community forum
What are the standard hours of operation during which support is provided?
What are the steps for a client to escalate a support request?
Do you use off-shore technical support?
Are software upgrades provided as part of the software maintenance contract?
Yes
How are customer requests for enhancements and customizations handled?
How are drug interaction tools updated in your system?
How are patient education materials updated in your system?
How are requests from clients handle for customizations of their system post “go-live”?
Is remote monitoring available with the ability to alert clients about system problems?
What is your recommended backup strategy?
Do you offer remote backup for a client's system?
When an interface goes down, how is that information recovered?
Reporting Tools
Does your system provide a reporting tool with pre-formatted reports?
Is your reporting tool able to create the following reports?
1.Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)
2.Generate a list of all patients with a specific condition who have not been seen within a defined period
3.Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)
4.Generate a list of all patients on a specific drug with an active medical problem
1.Yes
2.Yes
3.Yes
4.Yes
Are these reporting tools bundled with the EHR system or provided as add-ons?
Does your system support PQRI (Physician Quality Reporting Initiative) reporting?
Order Management Tools
Does your program provide any order management tools?
Does your program provide any document management tools?
Does your program provide any other workflow management tools?
Patient Health Record (Portal)
Do you offer a Patient Health Record that integrates into your system?
Data Conversion
Do you offer data conversion services from other products to your product?
Yes
Data conversion is available for:
What are the data conversion and transfer costs?