Product Profile
Product name
Meditab IMS Clinical Automation Systems
EHR Certification
Meaningful Use – Stage 1 (ONC-ATCB Certified 2011/2012)
History of development and product ownership
Developed, maintained, and supported in-house
Was the product known by any other names in the past three years?
No
Year that a fully functional version of this EHR product was first implemented in a medical practice in the US
2000
Number of full time equivalent (FTE) staff fully dedicated to this product
Typical size of practice in which this EHR has been implemented
1–3 physicians
4–10 physicians
11–25 physicians
>25 physicians
Typical setting in which this EHR system is used
Community Health Center/Clinic
Multispecialty Clinic
Private Ambulatory Care Office
Private Community Hospital (excluding AMC)
What specialties does this EHR support?
Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
Cardiology - Non Invasive
Dermatology
Endocrinology/Diabetes/Metabolism
Gastroenterology
General Internal Medicine
General Practice/Family Practice
Infectious Disease
Neurology
Neurosurgery
OB/Gyn & Women's Health
Oncology
Ophthalmology
Orthopaedic Surgery
Osteopathic Medicine
Otolaryngology
Pain Management
Pediatrics
Plastic Surgery and Aesthetic Medicine
Psychiatry
Public/Community Health
Pulmonary Medicine
Rheumatology
Sleep Medicine
Sports Medicine
Surgery - Cardiothoracic
Surgery - General
Surgery - Oral & Maxillofacial
Surgery - Other
Surgery - Vascular
Urology
Clinical - Other
Areas of the United States in which this EHR product is sold
North East
Mid Alantic
South
Midwest
South West
West
Hardware / Network
Operating system platform(s) supported
1. Client (Desktop)
Windows 7, Windows XP
2. Server
Windows Server
Does the company resell any hardware?
No. We recommend manufacturers that we have a proven working relationship with.
Preferred list of 3rd party hardware suppliers
No
Preferred list of 3rd party IT Support vendors?
No
Does the product work over a wireless (WIFI) network?
Yes
VARs - Value Added Resellers
Do you use value added resellers to sell and distribute this EHR?
No
Can customers purchase your product directly from your company or only from your VAR’s
No
Customers purchase directly from us
Can customers who have purchased your product through a VAR contact your company for support?
No
N/A
Application Service Provider
Do you offer an ASP version of your EHR product?
Yes
Can you use Dragon or MS voice tools on your ASP solution?
Yes
Company policy regarding data ownership for the ASP EHR
CLIENT owns data at all times
Location of data hosting centers
Terramark (Miami, FL.), Computech City (Orlando, FL), AIM Services (Dallas, TX),
Software & Database
What programming language were used to develop the application?
PB 12, PB.Net, Java
Do you provide a test version of your EHR product for training and quality assurance(QA) purposes as well as the full production environment that is installed in the clinic? (The test version is a segmented area where users can make changes to templates or forms without it affecting the live environment)
Yes
At no additional cost
Are 3rd party applications required to use your EHR?
No
Do you use standard terminologies, e.g., SNOMED-CT, LOINC, ICD9, ICD10 in your program?
ICD9, ICD10
Expected date to be in compliance with ICD10 coding
We are compliant today
Expected date to be in compliance with SNOMED-CT
Interfaces / Interoperability
Does this product have existing lab interfaces with Quest? If Yes, please explain whether the interfaces are uni or bi-directional.
Yes
Bi-directional
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain.
Yes
Generally picked up by the lab entity
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain.
No
Does this product have existing lab interfaces with Labcorp? If Yes,
Yes
Bi-directional
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain.
Yes
Generally picked up by the lab entity
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain.
No
Does the company offer an integrated EHR/PM system? (i.e. a combined EHR/PM system)
Yes
[If yes to the previous question] Does your system used a single shared database (not interfaced) for the EHR/PM system?
Yes
Can your product be interfaced with a different PM system if the practice chooses to do so?
Yes
List of Practice Management systems with which you have existing interfaces
Allscripts Myway
GE Centricty
Sage (Vitera)
Simplicity EMR
Collaborate
Crimson Care
Omni
Rosch
Phreesia
Provation
Tiger View
UNSINC
OSC Automation
Elkay
and can connect to others if needed
If you do not have an interface with a particular PM system, are you willing to develop a custom interface?
Yes
If an interfaced PM system is used, does your EHR product transfer billing and coding data captured during the encounter to the PM system? If yes, is this a one-step or multi-step process?
Yes
Through a one-step process
Does the EHR use an interface engine?
Yes
IMSLink (proprietary). HL7, CDA, CCD, CCR
Implementation and training
Tools and/or services offered to clients in order to achieve meaningful use of their EHR?
We offer a live interactive module that captures meaningful use real time. We have a whole team committed to assisting clients in achieving Meaningful Use.
Tools and/or services offered to clients for current workflow analysis and redesign when using an EHR?
With our customizable EHR, little workflow disruption occurs, however we offer onsite analysis and review prior to implementation if desired.
Do you recommend a graduated implementation or a big-bang implementation (all live at the same time) for your EHR?
Implementations can be staged according to the individual practice's needs and goals
What training mechanisms are used by the EHR Vendor?
On Site
Web Based
Web Based interactive
Other
Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you?
No
Although, we do recommend complete training through to Go Live. Recommended training will vary by practice and considers size, specialty, computer knowledge, currently systems situation, etc.)
Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements?
Yes
We guarantee meaningful use compliance
Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements?
Yes
We guarantee meaningful use compliance
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees?
No
We offer a complete library of Meaningful Use (MU) CBT's paired with live MU assistance.
What services do you offer for post-implementation optimization of the system with respect to training and system customization?
We provide a variety of tools, services and event offer on going education and training. Tools such as CBT's and events such as weekly webinars and user group meetings.
Prescribing
Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost?
Yes
There is an additional fee
Which formulary does your product use?
We allow access to Surescripts formulary. We also allow clinics to define formularies for insurances that may not be found in national formulary databases. This is a great tool for all clinics because you can now have a defined formulary specific to pts
Does the system allow users to add drugs that may not be in the original database?
Yes
As well as prefered sig's and default refills.
How are drug allergies and adverse reactions recorded and integrated into the prescribing module?
Drug allergies and Adverse reactions are prompted when selecting that medication that conflicts. The user is then alerted that there is an allergy or adverse reaction, the physician has the ability to over ride the alert or modify the medication quickly and easily
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts?
Yes
Is there an ability for the physician or practice to modify preset alerts? (e.g. Severe vs. mild or moderate)
Yes
Is there an ability for the physician to filter the display of alerts?
Yes
Any kind of alert can be defined, you may also determine when and where they popup, i.e scheduling, checkin/checkout, billing etc. Alerts can be anywhere from Health Maintenance reminders, immunizations, Billing/collections, review of labs, med refills.
How are episodic and long-term medications tracked in the patient’s record?
The system with track chronic vs. temporary drugs, then according to the prescription, the system will discontinue medications when the appropriate dose is completed.
Does the system allow users to switch drug interaction checking on or off?
Yes
If that user(s) has the security feature assigned to them
In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued?
Yes
There is multiple means of sorting medications within the patients chart
Templates
What pre-defined templates do you provide?
Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis
Each user has the capability to design as many templates as desired, however, currently we have over 300 templates in the IMS database that our users have access to. Keep in mind that IMS is not like other systems where they rely heavily on saving default word documents where they type over changes. We allow users to save discrete data as favorite defaults. By doing so, it makes it easier for clinics to identify pts for meaningful use reporting or meeting unique goals set by clinics.
Do you charge additional fees for any of templates?
No
During the implementation process your training teaches your super users how to customize templates. We also assist in modifying more complex ones during that implementation period
Can clients customize existing templates?
Yes
IMS is a truly cusomizable system that enables user to view, see and document exactly the way they want
Can clients use tools provided through the system to develop their own templates?
Yes
IMS is a truly cusomizable system that enables user to view, see and document exactly the way they want
Will your company build custom custom templates to the practices specifications?
Yes
During the implementation time again. Should it be decided after that there is a hourly charge for such items
If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed?
Yes
Support & Maintenance
What is the process for managing questions and service requests?
Meditab has its own proprietary support tool that allows all tickets to be monitored and tracked for resolution. All clients have access to a listing of their outstanding tickets that can be viewed on the internet
Are different tiers of support offered (including pricing information)?
Yes
Online instant chat, email and telephone
What are the options for a client to contact your company for support?
Online through instant chat, email and telephone
What level and type(s) of support are provided during go-live?
Onsite for go live with your Project Manager, once you go live, you are assigned an Account Manager that is your main point of contact.
Is a formal users' group, online community forum or other form of social networking community available?
Not currently but in development
What are the standard hours of operation during which support is provided?
IMS offers 24/7 client support
What are the steps for a client to escalate a support request?
Do you use off-shore technical support?
Yes
Meditab has offices on 3 continents across the globe (North America, South America, Asia), and have certified and trained employees at all locations to provide our clients both rapid responses and resolution times.
Are software upgrades provided as part of the software maintenance contract?
Yes
How are customer requests for enhancements and customizations handled?
Through our proprietary customer portal, IMS ClientConnect, all users get user name and password where they can view enhancements, download System releases, view webinar training and request customizations
How are drug interaction tools updated in your system?
Drug interaction tools are updated automatically on a monthly basis. This cost is inclusive of our support/maintenance fees.
How are patient education materials updated in your system?
Integrated Micromedex is included at no additional fee with IMS Performance.
How are requests from clients handle for customizations of their system post “go-live”?
Clients can request customization by contacting their Account Manager (AM), System Consultant, or through the IMS ClientConnect Portal.
Is remote monitoring available with the ability to alert clients about system problems?
Yes
Offered at no additional cost with IMS Performance.
What is your recommended backup strategy?
We recommend running backups at minimum 3 times a week (if not daily). Clients have several options for backing-up their system in-house, or they can utilize our top of the line backup services.
Do you offer remote backup for a client's system?
Yes
Periodic backups are included with IMS-Performance Subscription models (Cloud/On-site).
When an interface goes down, how is that information recovered?
With our interfaces, the information is initially created as a file which will be moved by the interface engine. If the interface engine is down, it will complete the transfer of data once the interface is reactivated.
Reporting Tools
Does your system provide a reporting tool with pre-formatted reports?
Yes
IMS Report Management offers comprehensive inbuilt reporting solutions that is installed with a complete library of reports, as well as report builder that allows clients create unique reports.
Is your reporting tool able to create the following reports?
1.Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)
2.Generate a list of all patients with a specific condition who have not been seen within a defined period
3.Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)
4.Generate a list of all patients on a specific drug with an active medical problem
1.Yes
2.Yes
3.Yes
4.Yes
Are these reporting tools bundled with the EHR system or provided as add-ons?
Yes
Does your system support PQRI (Physician Quality Reporting Initiative) reporting?
Yes
Order Management Tools
Does your program provide any order management tools?
Yes
IMS OrdersPlus manages all orders within the system (eRx, eLabs, etc.), and included at no additional cost with IMS Performance package.
Does your program provide any document management tools?
Yes
Fax/Image document management is and inbuilt functionality. Clients have the option to choose from the traditional eFax integration that offers a per fax charge, or to take advantage of our IMS Fax Utility.
Does your program provide any other workflow management tools?
Yes
Practice Relationship Management, Practice Performance Management, Marketing, Inventory, Document Management, Fax/Image Management, eRx, eLabs, Alerts/Reminders, Barcode Checkin.
Patient Health Record (Portal)
Do you offer a Patient Health Record that integrates into your system?
Yes
IMS PatientCare Portal is fully integrated in the IMS Practice Automation System and bundled in the total solution.
Data Conversion
Do you offer data conversion services from other products to your product?
Yes
Data conversion is available for:
Billing data
Demographic data
Clinical data
Metadata
What are the data conversion and transfer costs?
Yes, depends on the company and if there has been an established conversion previously.