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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

58.5048481120773 Satisfaction
56.5437294243446 Satisfaction

Score

3.34/5

3.26/5

n Value

190

5668

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.11/5

190

Features and functionality

3.24/5

190

Ease of Use

3.08/5

190

Ability to customize your EHR system

2.75/5

187

Ability to decrease workload

2.45/5

188

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.1/5

187

Ability to access your EHR remotely (e.g. from home or hospital)

4.03/5

179

Ability to improve patient care

3.19/5

186

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.59/5

170

Ability to capture notes and document clinical encounters

3.43/5

169

Ability to manage medication lists

3.6/5

169

Ability to prescribe medications

3.79/5

168

Ability to manage active problem lists

3.6/5

170

Ability to view and manage lab data

3.55/5

167

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

61.9032761341589 Overall Usability
60.7353523990762 Overall Usability

Score

3.48/5

3.43/5

n Value

193

5836

How easy or difficult is it to perform the following activities with your EHR system?

3.49/5

193

Maintain an up-to-date problem list of current and active diagnoses

3.67/5

193

Manage or append data previously recorded in the medical history 

3.51/5

192

Document a progress note for each encounter

3.61/5

192

Record an Advance Directive

3.55/5

137

Use clinical decision support

2.82/5

154

Use E/M coding support when charting a patient visit

3.03/5

166

Retrieve a scanned document on a particular patient

3.57/5

186

Send a message to your staff

4.26/5

190

Generate patient specific educational material

3.35/5

183

Generate a patient referral letter

3.42/5

172

Generate a clinical encounter summary which can be provided to the patient upon request

3.45/5

181

Prescribing

70.0786411192945 Prescribing
66.4348964202873 Prescribing

Score

3.8/5

3.66/5

n Value

192

5753

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.81/5

191

Maintain an active medication list

3.73/5

191

Maintain an active medication allergy list

3.88/5

191

Generate a prescription

4/5

190

Print a paper prescription

4.11/5

187

Refill a medication

4.24/5

188

Refill multiple medications

4.16/5

187

Generate and transmit an electronic prescription

3.91/5

166

Check for drug interactions when prescribing a new medication

3.7/5

183

Manage drug interaction alerts

3.45/5

179

Check patient formulary information

2.83/5

169

Workflow Management

39.4817535033909 Workflow Management
42.4929845484921 Workflow Management

Score

2.58/5

2.7/5

n Value

180

5339

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.56/5

153

Flag overdue test results for a patient (tests that have been ordered but not received)

2.55/5

153

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.41/5

137

Create automatic reminders for certain conditions and tests

2.85/5

150

Send reminders to patients for preventive/ follow up care

2.76/5

138

Edit reminder "rules" regarding overdue test results and lab reports

2.37/5

131

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.48/5

149

Create and manage lists of standing orders

2.47/5

140

Order Management

63.1161571345682 Order Management
54.296102977221 Order Management

Score

3.52/5

3.17/5

n Value

186

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.52/5

184

Order a lab test

3.46/5

170

Review a new lab result

3.99/5

184

View lab results for a patient over time

3.54/5

182

View a graph of lab results over time

3.38/5

161

Order non-laboratory investigations (e.g. radiology tests)

3.33/5

166

Review non-laboratory investigation results

3.39/5

176

Population Management

47.6111924811287 Population Management
45.1349946358197 Population Management

Score

2.9/5

2.81/5

n Value

148

3752

How easy or difficult is it to perform the following population management activities using your EHR?

2.9/5

145

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

3.08/5

145

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.87/5

137

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.69/5

132

Generate a list of all patients on a specific drug with an active medical problem

2.94/5

140

Implementation Experience

56.7435064935065 Implementation Experience
67.4956661300994 Implementation Experience

Score

3.27/5

3.7/5

n Value

77

2077

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.28/5

77

Level of setup complexity

3.26/5

74

Level of technical skills required by practice staff

3.4/5

77

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.43/5

76

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.12/5

76

Level of support provided by the EHR vendor during implementation

3.16/5

75

Training

55.533300215199 Training
63.772327056218 Training

Score

3.22/5

3.55/5

n Value

132

3162

How satisfied or dissatisfied were you with each of the following aspects of training?

3.22/5

131

Initial training at the time of implementation of your EHR system

3.34/5

130

Training to use Clinical functions of the system

3.28/5

131

Training to use the Administrative functions of the system

3.23/5

119

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.38/5

131

Subsequent training (2 months to one year after implementation)

2.88/5

127

Support Experience

50.7621859530726 Support Experience
61.0968614719947 Support Experience

Score

3.03/5

3.44/5

n Value

143

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.05/5

140

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.06/5

133

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.28/5

130

Timeliness of your vendor’s response to support issues

2.98/5

133

Ability of your vendor to keep up with patches and enhancements to the product

2.97/5

133

Level of disruption to your practice when new enhancements or updates are installed

2.98/5

139

Your ability to report bugs or problems

3.14/5

137

Overall satisfaction with your vendor from a customer support perspective

2.95/5

140

Interfaces

60.2282435557664 Interfaces
55.6006302526899 Interfaces

Score

3.41/5

3.22/5

n Value

144

3956

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.41/5

130

Support from your EHR vendor

3.16/5

130

Support from Quest

3.46/5

92

Support from LabCorp

3.34/5

92

Support from your local hospital

3.55/5

117

Support from your other lab company

3.58/5

78

Ability for the interfaces to work seamlessly once implemented

3.41/5

92

Thoroughness of testing of the interface(s)

3.35/5

81

Reliability of the interface

3.49/5

95

Billing

60.3741496598639 Billing
55.3202445699761 Billing

Score

3.41/5

3.21/5

n Value

147

4588

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

58.8036445536446 Purchase Experience
70.346250255737 Purchase Experience

Score

3.35/5

3.81/5

n Value

74

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.34/5

74

EHR vendor’s ability to respond to requests for information in a timely manner

3.23/5

74

EHR vendor’s ability to answer questions about the product

3.5/5

74

EHR vendor’s ability to answer questions about the contract

3.56/5

61

Variety of pricing and payment options available from your EHR vendor

3.19/5

59

EHR vendor’s ability to transition from sales to implementation

3.25/5

69