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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

51.4728327228327 Satisfaction
56.5437294243446 Satisfaction

Score

3.06/5

3.26/5

n Value

78

5668

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.74/5

78

Features and functionality

2.79/5

78

Ease of Use

2.71/5

78

Ability to customize your EHR system

2.33/5

73

Ability to decrease workload

2.01/5

76

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.75/5

76

Ability to access your EHR remotely (e.g. from home or hospital)

3.68/5

77

Ability to improve patient care

2.86/5

76

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.37/5

77

Ability to capture notes and document clinical encounters

3.25/5

76

Ability to manage medication lists

3.31/5

77

Ability to prescribe medications

3.64/5

76

Ability to manage active problem lists

3.31/5

74

Ability to view and manage lab data

3.34/5

76

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

54.1295577728505 Overall Usability
60.7353523990762 Overall Usability

Score

3.17/5

3.43/5

n Value

82

5836

How easy or difficult is it to perform the following activities with your EHR system?

3.17/5

81

Maintain an up-to-date problem list of current and active diagnoses

3.19/5

81

Manage or append data previously recorded in the medical history 

3.07/5

81

Document a progress note for each encounter

3.46/5

79

Record an Advance Directive

3.08/5

48

Use clinical decision support

2.54/5

57

Use E/M coding support when charting a patient visit

2.86/5

73

Retrieve a scanned document on a particular patient

3.25/5

79

Send a message to your staff

3.97/5

79

Generate patient specific educational material

2.92/5

74

Generate a patient referral letter

2.88/5

67

Generate a clinical encounter summary which can be provided to the patient upon request

3.38/5

79

Prescribing

62.9783950617284 Prescribing
66.4348964202873 Prescribing

Score

3.52/5

3.66/5

n Value

81

5753

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.53/5

81

Maintain an active medication list

3.36/5

81

Maintain an active medication allergy list

3.64/5

81

Generate a prescription

3.58/5

79

Print a paper prescription

3.76/5

78

Refill a medication

3.84/5

77

Refill multiple medications

3.69/5

75

Generate and transmit an electronic prescription

3.77/5

75

Check for drug interactions when prescribing a new medication

3.71/5

72

Manage drug interaction alerts

3.21/5

71

Check patient formulary information

2.68/5

69

Workflow Management

37.6942376049519 Workflow Management
42.4929845484921 Workflow Management

Score

2.51/5

2.7/5

n Value

74

5339

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.47/5

60

Flag overdue test results for a patient (tests that have been ordered but not received)

2.55/5

51

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.33/5

49

Create automatic reminders for certain conditions and tests

2.63/5

54

Send reminders to patients for preventive/ follow up care

2.53/5

49

Edit reminder "rules" regarding overdue test results and lab reports

2.42/5

45

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.23/5

60

Create and manage lists of standing orders

2.58/5

59

Order Management

58.9170182841069 Order Management
54.296102977221 Order Management

Score

3.36/5

3.17/5

n Value

79

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.35/5

78

Order a lab test

3.19/5

74

Review a new lab result

3.78/5

78

View lab results for a patient over time

3.35/5

78

View a graph of lab results over time

3.14/5

69

Order non-laboratory investigations (e.g. radiology tests)

3.15/5

72

Review non-laboratory investigation results

3.43/5

74

Population Management

37.9591836734694 Population Management
45.1349946358197 Population Management

Score

2.52/5

2.81/5

n Value

49

3752

How easy or difficult is it to perform the following population management activities using your EHR?

2.51/5

48

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.71/5

48

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.43/5

47

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.36/5

45

Generate a list of all patients on a specific drug with an active medical problem

2.52/5

46

Implementation Experience

45.625 Implementation Experience
67.4956661300994 Implementation Experience

Score

2.82/5

3.7/5

n Value

8

2077

How satisfied or dissatisfied were you with each of the following aspects of implementation?

2.73/5

8

Level of setup complexity

3.12/5

8

Level of technical skills required by practice staff

2.62/5

8

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.14/5

7

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

2.43/5

7

Level of support provided by the EHR vendor during implementation

2.29/5

7

Training

37.3809523809524 Training
63.772327056218 Training

Score

2.5/5

3.55/5

n Value

21

3162

How satisfied or dissatisfied were you with each of the following aspects of training?

2.5/5

21

Initial training at the time of implementation of your EHR system

2.71/5

21

Training to use Clinical functions of the system

2.52/5

21

Training to use the Administrative functions of the system

2.55/5

20

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

2.57/5

21

Subsequent training (2 months to one year after implementation)

2.14/5

21

Support Experience

47.882326007326 Support Experience
61.0968614719947 Support Experience

Score

2.92/5

3.44/5

n Value

52

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

2.89/5

51

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.07/5

46

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.02/5

45

Timeliness of your vendor’s response to support issues

2.87/5

47

Ability of your vendor to keep up with patches and enhancements to the product

2.76/5

45

Level of disruption to your practice when new enhancements or updates are installed

2.78/5

51

Your ability to report bugs or problems

2.96/5

49

Overall satisfaction with your vendor from a customer support perspective

2.81/5

48

Interfaces

55.2678571428571 Interfaces
55.6006302526899 Interfaces

Score

3.21/5

3.22/5

n Value

54

3956

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.18/5

46

Support from your EHR vendor

2.91/5

43

Support from Quest

3.26/5

19

Support from LabCorp

3.46/5

13

Support from your local hospital

3.45/5

33

Support from your other lab company

3.47/5

17

Ability for the interfaces to work seamlessly once implemented

3.11/5

46

Thoroughness of testing of the interface(s)

3/5

41

Reliability of the interface

3.25/5

44

Billing

51.1538461538461 Billing
55.3202445699761 Billing

Score

3.05/5

3.21/5

n Value

65

4588

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

49.0104166666667 Purchase Experience
70.346250255737 Purchase Experience

Score

2.96/5

3.81/5

n Value

8

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

2.94/5

8

EHR vendor’s ability to respond to requests for information in a timely manner

2.43/5

7

EHR vendor’s ability to answer questions about the product

3/5

7

EHR vendor’s ability to answer questions about the contract

3/5

6

Variety of pricing and payment options available from your EHR vendor

3.6/5

5

EHR vendor’s ability to transition from sales to implementation

2.88/5

8