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Epic Systems Corporation

  • Head Office

    1979 Milky Way Verona, WI 53593

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

59.8764605362492 Satisfaction
56.5387705836234 Satisfaction

Score

3.4/5

3.26/5

n Value

722

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.18/5

721

Features and functionality

3.38/5

720

Ease of Use

3.1/5

721

Ability to customize your EHR system

2.93/5

688

Ability to decrease workload

2.34/5

714

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.21/5

717

Ability to access your EHR remotely (e.g. from home or hospital)

4.04/5

702

Ability to improve patient care

3.27/5

705

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.63/5

652

Ability to capture notes and document clinical encounters

3.42/5

652

Ability to manage medication lists

3.49/5

651

Ability to prescribe medications

3.84/5

652

Ability to manage active problem lists

3.7/5

645

Ability to view and manage lab data

3.72/5

648

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

63.3390286307257 Overall Usability
60.7362059145296 Overall Usability

Score

3.53/5

3.43/5

n Value

744

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.56/5

741

Maintain an up-to-date problem list of current and active diagnoses

3.84/5

739

Manage or append data previously recorded in the medical history 

3.51/5

736

Document a progress note for each encounter

3.7/5

741

Record an Advance Directive

3.02/5

431

Use clinical decision support

3.16/5

545

Use E/M coding support when charting a patient visit

3.44/5

652

Retrieve a scanned document on a particular patient

3.15/5

710

Send a message to your staff

4.01/5

715

Generate patient specific educational material

3.41/5

661

Generate a patient referral letter

3.59/5

676

Generate a clinical encounter summary which can be provided to the patient upon request

3.97/5

701

Prescribing

70.0885045639201 Prescribing
66.4344919780666 Prescribing

Score

3.8/5

3.66/5

n Value

733

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.81/5

730

Maintain an active medication list

3.57/5

730

Maintain an active medication allergy list

4.06/5

727

Generate a prescription

3.92/5

726

Print a paper prescription

4.03/5

715

Refill a medication

4.07/5

714

Refill multiple medications

3.87/5

708

Generate and transmit an electronic prescription

4.16/5

691

Check for drug interactions when prescribing a new medication

3.78/5

684

Manage drug interaction alerts

3.51/5

686

Check patient formulary information

3.03/5

616

Workflow Management

48.0524750527596 Workflow Management
42.4928945758798 Workflow Management

Score

2.92/5

2.7/5

n Value

693

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.94/5

598

Flag overdue test results for a patient (tests that have been ordered but not received)

3.05/5

544

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.7/5

447

Create automatic reminders for certain conditions and tests

2.84/5

467

Send reminders to patients for preventive/ follow up care

2.85/5

406

Edit reminder "rules" regarding overdue test results and lab reports

2.56/5

426

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

3.2/5

598

Create and manage lists of standing orders

3.16/5

596

Order Management

70.3576612402107 Order Management
54.2935802026307 Order Management

Score

3.81/5

3.17/5

n Value

727

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.82/5

726

Order a lab test

3.81/5

719

Review a new lab result

4.08/5

726

View lab results for a patient over time

3.82/5

724

View a graph of lab results over time

3.66/5

679

Order non-laboratory investigations (e.g. radiology tests)

3.71/5

709

Review non-laboratory investigation results

3.81/5

706

Population Management

41.6343594890121 Population Management
45.1347063718419 Population Management

Score

2.67/5

2.81/5

n Value

425

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.66/5

412

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.8/5

412

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.64/5

388

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.61/5

379

Generate a list of all patients on a specific drug with an active medical problem

2.57/5

376

Implementation Experience

66.7222017673049 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.67/5

3.7/5

n Value

97

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.67/5

96

Level of setup complexity

3.38/5

90

Level of technical skills required by practice staff

3.5/5

96

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.67/5

96

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.87/5

93

Level of support provided by the EHR vendor during implementation

3.9/5

94

Training

61.5668631271829 Training
63.7701580684366 Training

Score

3.46/5

3.55/5

n Value

172

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.47/5

171

Initial training at the time of implementation of your EHR system

3.54/5

169

Training to use Clinical functions of the system

3.52/5

171

Training to use the Administrative functions of the system

3.27/5

144

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.69/5

169

Subsequent training (2 months to one year after implementation)

3.27/5

154

Support Experience

59.4352438414758 Support Experience
61.0968614719947 Support Experience

Score

3.38/5

3.44/5

n Value

563

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.37/5

547

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.49/5

480

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.54/5

474

Timeliness of your vendor’s response to support issues

3.36/5

485

Ability of your vendor to keep up with patches and enhancements to the product

3.36/5

473

Level of disruption to your practice when new enhancements or updates are installed

3.17/5

529

Your ability to report bugs or problems

3.38/5

547

Overall satisfaction with your vendor from a customer support perspective

3.35/5

519

Interfaces

61.0499767569004 Interfaces
55.6004738733646 Interfaces

Score

3.44/5

3.22/5

n Value

560

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.44/5

484

Support from your EHR vendor

3.37/5

484

Support from Quest

3.42/5

195

Support from LabCorp

3.36/5

194

Support from your local hospital

3.71/5

439

Support from your other lab company

3.35/5

199

Ability for the interfaces to work seamlessly once implemented

3.31/5

414

Thoroughness of testing of the interface(s)

3.3/5

393

Reliability of the interface

3.55/5

437

Billing

59.347442680776 Billing
55.3257299635212 Billing

Score

3.37/5

3.21/5

n Value

567

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

74.0075786282683 Purchase Experience
70.346250255737 Purchase Experience

Score

3.96/5

3.81/5

n Value

91

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.97/5

88

EHR vendor’s ability to respond to requests for information in a timely manner

3.97/5

88

EHR vendor’s ability to answer questions about the product

3.97/5

88

EHR vendor’s ability to answer questions about the contract

4.05/5

65

Variety of pricing and payment options available from your EHR vendor

3.87/5

54

EHR vendor’s ability to transition from sales to implementation

4/5

77