Satisfaction
60.6347969056985 Satisfaction
56.5387705836234 Satisfaction
|
Score
3.43/5
3.26/5
|
n Value
178
5672
|
Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system? |
3.28/5
|
178
|
Features and functionality |
3.44/5
|
178
|
Ease of Use |
3.31/5
|
178
|
Ability to customize your EHR system |
2.98/5
|
165
|
Ability to decrease workload |
2.72/5
|
174
|
Ability to improve efficiency (e.g. easier access lab results, historical information) |
3.3/5
|
176
|
Ability to access your EHR remotely (e.g. from home or hospital) |
3.94/5
|
177
|
Ability to improve patient care |
3.22/5
|
173
|
How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use? |
3.56/5
|
162
|
Ability to capture notes and document clinical encounters |
3.49/5
|
160
|
Ability to manage medication lists |
3.44/5
|
160
|
Ability to prescribe medications |
3.68/5
|
155
|
Ability to manage active problem lists |
3.46/5
|
157
|
Ability to view and manage lab data |
3.75/5
|
162
|
Would you recommend this product to a colleague? |
N/A/5
|
N/A
|
Overall Usability
61.0620164024546 Overall Usability
60.7362059145296 Overall Usability
|
Score
3.44/5
3.43/5
|
n Value
181
5840
|
How easy or difficult is it to perform the following activities with your EHR system? |
3.45/5
|
180
|
Maintain an up-to-date problem list of current and active diagnoses |
3.52/5
|
176
|
Manage or append data previously recorded in the medical history |
3.49/5
|
180
|
Document a progress note for each encounter |
3.88/5
|
180
|
Record an Advance Directive |
3.35/5
|
113
|
Use clinical decision support |
3.23/5
|
135
|
Use E/M coding support when charting a patient visit |
3.31/5
|
141
|
Retrieve a scanned document on a particular patient |
3.23/5
|
168
|
Send a message to your staff |
3.75/5
|
163
|
Generate patient specific educational material |
3.21/5
|
138
|
Generate a patient referral letter |
3.29/5
|
146
|
Generate a clinical encounter summary which can be provided to the patient upon request |
3.54/5
|
155
|
Prescribing
65.9351124704359 Prescribing
66.4344919780666 Prescribing
|
Score
3.64/5
3.66/5
|
n Value
176
5755
|
How easy or difficult is it to perform the following prescribing tasks using your EHR? |
3.64/5
|
175
|
Maintain an active medication list |
3.55/5
|
175
|
Maintain an active medication allergy list |
3.94/5
|
174
|
Generate a prescription |
3.73/5
|
168
|
Print a paper prescription |
3.76/5
|
157
|
Refill a medication |
3.83/5
|
153
|
Refill multiple medications |
3.58/5
|
153
|
Generate and transmit an electronic prescription |
3.76/5
|
146
|
Check for drug interactions when prescribing a new medication |
3.67/5
|
154
|
Manage drug interaction alerts |
3.38/5
|
156
|
Check patient formulary information |
3.13/5
|
138
|
Workflow Management
48.3171993907794 Workflow Management
42.4928945758798 Workflow Management
|
Score
2.93/5
2.7/5
|
n Value
166
5341
|
How easy or difficult is it to perform the following workflow management tasks in your EHR system? |
2.94/5
|
155
|
Flag overdue test results for a patient (tests that have been ordered but not received) |
2.95/5
|
116
|
Generate lists of patients who have overdue test results (tests that have been ordered but not received) |
2.59/5
|
95
|
Create automatic reminders for certain conditions and tests |
2.66/5
|
96
|
Send reminders to patients for preventive/ follow up care |
2.91/5
|
75
|
Edit reminder "rules" regarding overdue test results and lab reports |
2.61/5
|
92
|
Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical) |
3.13/5
|
134
|
Create and manage lists of standing orders |
3.39/5
|
155
|
Order Management
74.3349206349207 Order Management
54.2935802026307 Order Management
|
Score
3.97/5
3.17/5
|
n Value
175
5424
|
How easy of difficult is it to perform the following order management tasks using your EHR? |
3.98/5
|
175
|
Order a lab test |
3.9/5
|
172
|
Review a new lab result |
4.25/5
|
175
|
View lab results for a patient over time |
4.02/5
|
175
|
View a graph of lab results over time |
3.92/5
|
164
|
Order non-laboratory investigations (e.g. radiology tests) |
3.85/5
|
169
|
Review non-laboratory investigation results |
3.91/5
|
172
|
Population Management
42.8060456110155 Population Management
45.1347063718419 Population Management
|
Score
2.71/5
2.81/5
|
n Value
83
3751
|
How easy or difficult is it to perform the following population management activities using your EHR? |
2.7/5
|
81
|
Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD) |
2.74/5
|
81
|
Generate a list of all patients with a specific condition who have not been seen within a defined period |
2.69/5
|
74
|
Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months) |
2.64/5
|
72
|
Generate a list of all patients on a specific drug with an active medical problem |
2.71/5
|
73
|
Implementation Experience
69.2105263157895 Implementation Experience
67.4947632408538 Implementation Experience
|
Score
3.77/5
3.7/5
|
n Value
19
2078
|
How satisfied or dissatisfied were you with each of the following aspects of implementation? |
3.76/5
|
19
|
Level of setup complexity |
3.47/5
|
19
|
Level of technical skills required by practice staff |
3.63/5
|
19
|
Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR) |
3.74/5
|
19
|
Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated |
3.89/5
|
18
|
Level of support provided by the EHR vendor during implementation |
4.11/5
|
18
|
Training
66.0763888888889 Training
63.7701580684366 Training
|
Score
3.64/5
3.55/5
|
n Value
24
3166
|
How satisfied or dissatisfied were you with each of the following aspects of training? |
3.63/5
|
24
|
Initial training at the time of implementation of your EHR system |
3.75/5
|
24
|
Training to use Clinical functions of the system |
3.83/5
|
24
|
Training to use the Administrative functions of the system |
3.35/5
|
17
|
Mechanisms used to provide training (e.g. onsite, telephone, at company facility) |
3.96/5
|
24
|
Subsequent training (2 months to one year after implementation) |
3.1/5
|
20
|
Support Experience
56.7478935463629 Support Experience
61.0968614719947 Support Experience
|
Score
3.27/5
3.44/5
|
n Value
140
4289
|
How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor? |
3.24/5
|
132
|
Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays) |
3.44/5
|
117
|
Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite) |
3.34/5
|
114
|
Timeliness of your vendor’s response to support issues |
3.16/5
|
116
|
Ability of your vendor to keep up with patches and enhancements to the product |
3.04/5
|
110
|
Level of disruption to your practice when new enhancements or updates are installed |
3.17/5
|
132
|
Your ability to report bugs or problems |
3.29/5
|
127
|
Overall satisfaction with your vendor from a customer support perspective |
3.24/5
|
129
|
Interfaces
63.2903653885797 Interfaces
55.6004738733646 Interfaces
|
Score
3.53/5
3.22/5
|
n Value
126
3957
|
How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital) |
3.58/5
|
104
|
Support from your EHR vendor |
3.53/5
|
104
|
Support from Quest |
3.54/5
|
28
|
Support from LabCorp |
3.74/5
|
35
|
Support from your local hospital |
3.84/5
|
87
|
Support from your other lab company |
3.66/5
|
38
|
Ability for the interfaces to work seamlessly once implemented |
3.41/5
|
95
|
Thoroughness of testing of the interface(s) |
3.48/5
|
91
|
Reliability of the interface |
3.61/5
|
90
|
Billing
|
Score
3.16/5
3.21/5
|
n Value
141
4591
|
How satisfied or dissatisfied are you with the billing functionality of your EHR system? |
N/A/5
|
N/A
|
Purchase Experience
73.4868421052632 Purchase Experience
70.346250255737 Purchase Experience
|
Score
3.94/5
3.81/5
|
n Value
19
2042
|
How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience? |
4.01/5
|
19
|
EHR vendor’s ability to respond to requests for information in a timely manner |
3.95/5
|
19
|
EHR vendor’s ability to answer questions about the product |
3.95/5
|
19
|
EHR vendor’s ability to answer questions about the contract |
4.25/5
|
8
|
Variety of pricing and payment options available from your EHR vendor |
3.88/5
|
8
|
EHR vendor’s ability to transition from sales to implementation |
4.12/5
|
17
|