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Epic Systems Corporation

  • Head Office

    1979 Milky Way Verona, WI 53593

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

60.6347969056985 Satisfaction
56.5387705836234 Satisfaction

Score

3.43/5

3.26/5

n Value

178

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.28/5

178

Features and functionality

3.44/5

178

Ease of Use

3.31/5

178

Ability to customize your EHR system

2.98/5

165

Ability to decrease workload

2.72/5

174

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.3/5

176

Ability to access your EHR remotely (e.g. from home or hospital)

3.94/5

177

Ability to improve patient care

3.22/5

173

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.56/5

162

Ability to capture notes and document clinical encounters

3.49/5

160

Ability to manage medication lists

3.44/5

160

Ability to prescribe medications

3.68/5

155

Ability to manage active problem lists

3.46/5

157

Ability to view and manage lab data

3.75/5

162

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

61.0620164024546 Overall Usability
60.7362059145296 Overall Usability

Score

3.44/5

3.43/5

n Value

181

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.45/5

180

Maintain an up-to-date problem list of current and active diagnoses

3.52/5

176

Manage or append data previously recorded in the medical history 

3.49/5

180

Document a progress note for each encounter

3.88/5

180

Record an Advance Directive

3.35/5

113

Use clinical decision support

3.23/5

135

Use E/M coding support when charting a patient visit

3.31/5

141

Retrieve a scanned document on a particular patient

3.23/5

168

Send a message to your staff

3.75/5

163

Generate patient specific educational material

3.21/5

138

Generate a patient referral letter

3.29/5

146

Generate a clinical encounter summary which can be provided to the patient upon request

3.54/5

155

Prescribing

65.9351124704359 Prescribing
66.4344919780666 Prescribing

Score

3.64/5

3.66/5

n Value

176

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.64/5

175

Maintain an active medication list

3.55/5

175

Maintain an active medication allergy list

3.94/5

174

Generate a prescription

3.73/5

168

Print a paper prescription

3.76/5

157

Refill a medication

3.83/5

153

Refill multiple medications

3.58/5

153

Generate and transmit an electronic prescription

3.76/5

146

Check for drug interactions when prescribing a new medication

3.67/5

154

Manage drug interaction alerts

3.38/5

156

Check patient formulary information

3.13/5

138

Workflow Management

48.3171993907794 Workflow Management
42.4928945758798 Workflow Management

Score

2.93/5

2.7/5

n Value

166

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.94/5

155

Flag overdue test results for a patient (tests that have been ordered but not received)

2.95/5

116

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.59/5

95

Create automatic reminders for certain conditions and tests

2.66/5

96

Send reminders to patients for preventive/ follow up care

2.91/5

75

Edit reminder "rules" regarding overdue test results and lab reports

2.61/5

92

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

3.13/5

134

Create and manage lists of standing orders

3.39/5

155

Order Management

74.3349206349207 Order Management
54.2935802026307 Order Management

Score

3.97/5

3.17/5

n Value

175

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.98/5

175

Order a lab test

3.9/5

172

Review a new lab result

4.25/5

175

View lab results for a patient over time

4.02/5

175

View a graph of lab results over time

3.92/5

164

Order non-laboratory investigations (e.g. radiology tests)

3.85/5

169

Review non-laboratory investigation results

3.91/5

172

Population Management

42.8060456110155 Population Management
45.1347063718419 Population Management

Score

2.71/5

2.81/5

n Value

83

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.7/5

81

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.74/5

81

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.69/5

74

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.64/5

72

Generate a list of all patients on a specific drug with an active medical problem

2.71/5

73

Implementation Experience

69.2105263157895 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.77/5

3.7/5

n Value

19

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.76/5

19

Level of setup complexity

3.47/5

19

Level of technical skills required by practice staff

3.63/5

19

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.74/5

19

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.89/5

18

Level of support provided by the EHR vendor during implementation

4.11/5

18

Training

66.0763888888889 Training
63.7701580684366 Training

Score

3.64/5

3.55/5

n Value

24

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.63/5

24

Initial training at the time of implementation of your EHR system

3.75/5

24

Training to use Clinical functions of the system

3.83/5

24

Training to use the Administrative functions of the system

3.35/5

17

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.96/5

24

Subsequent training (2 months to one year after implementation)

3.1/5

20

Support Experience

56.7478935463629 Support Experience
61.0968614719947 Support Experience

Score

3.27/5

3.44/5

n Value

140

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.24/5

132

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.44/5

117

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.34/5

114

Timeliness of your vendor’s response to support issues

3.16/5

116

Ability of your vendor to keep up with patches and enhancements to the product

3.04/5

110

Level of disruption to your practice when new enhancements or updates are installed

3.17/5

132

Your ability to report bugs or problems

3.29/5

127

Overall satisfaction with your vendor from a customer support perspective

3.24/5

129

Interfaces

63.2903653885797 Interfaces
55.6004738733646 Interfaces

Score

3.53/5

3.22/5

n Value

126

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.58/5

104

Support from your EHR vendor

3.53/5

104

Support from Quest

3.54/5

28

Support from LabCorp

3.74/5

35

Support from your local hospital

3.84/5

87

Support from your other lab company

3.66/5

38

Ability for the interfaces to work seamlessly once implemented

3.41/5

95

Thoroughness of testing of the interface(s)

3.48/5

91

Reliability of the interface

3.61/5

90

Billing

53.9007092198582 Billing
55.3257299635212 Billing

Score

3.16/5

3.21/5

n Value

141

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

73.4868421052632 Purchase Experience
70.346250255737 Purchase Experience

Score

3.94/5

3.81/5

n Value

19

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

4.01/5

19

EHR vendor’s ability to respond to requests for information in a timely manner

3.95/5

19

EHR vendor’s ability to answer questions about the product

3.95/5

19

EHR vendor’s ability to answer questions about the contract

4.25/5

8

Variety of pricing and payment options available from your EHR vendor

3.88/5

8

EHR vendor’s ability to transition from sales to implementation

4.12/5

17