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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

70.9468429776561 Satisfaction
56.5437294243446 Satisfaction

Score

3.84/5

3.26/5

n Value

136

5668

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.66/5

136

Features and functionality

3.88/5

136

Ease of Use

3.87/5

136

Ability to customize your EHR system

3.76/5

132

Ability to decrease workload

3/5

134

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.59/5

133

Ability to access your EHR remotely (e.g. from home or hospital)

4.05/5

129

Ability to improve patient care

3.52/5

133

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

4.02/5

123

Ability to capture notes and document clinical encounters

3.75/5

122

Ability to manage medication lists

4.11/5

123

Ability to prescribe medications

4.3/5

123

Ability to manage active problem lists

4.15/5

123

Ability to view and manage lab data

3.8/5

121

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

76.5406773447941 Overall Usability
60.7353523990762 Overall Usability

Score

4.06/5

3.43/5

n Value

136

5836

How easy or difficult is it to perform the following activities with your EHR system?

4.07/5

135

Maintain an up-to-date problem list of current and active diagnoses

4.35/5

134

Manage or append data previously recorded in the medical history 

4.14/5

135

Document a progress note for each encounter

4.05/5

135

Record an Advance Directive

3.77/5

86

Use clinical decision support

3.7/5

107

Use E/M coding support when charting a patient visit

4.25/5

134

Retrieve a scanned document on a particular patient

4.21/5

135

Send a message to your staff

4.44/5

132

Generate patient specific educational material

3.87/5

128

Generate a patient referral letter

3.58/5

109

Generate a clinical encounter summary which can be provided to the patient upon request

4.2/5

127

Prescribing

81.4980882014509 Prescribing
66.4348964202873 Prescribing

Score

4.26/5

3.66/5

n Value

136

5753

How easy or difficult is it to perform the following prescribing tasks using your EHR?

4.29/5

136

Maintain an active medication list

4.2/5

136

Maintain an active medication allergy list

4.44/5

135

Generate a prescription

4.39/5

135

Print a paper prescription

4.5/5

131

Refill a medication

4.46/5

134

Refill multiple medications

4.43/5

134

Generate and transmit an electronic prescription

4.4/5

129

Check for drug interactions when prescribing a new medication

4.43/5

133

Manage drug interaction alerts

4.25/5

133

Check patient formulary information

3.06/5

97

Workflow Management

55.8221405590644 Workflow Management
42.4929845484921 Workflow Management

Score

3.23/5

2.7/5

n Value

130

5339

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

3.25/5

125

Flag overdue test results for a patient (tests that have been ordered but not received)

3.26/5

105

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

3.14/5

97

Create automatic reminders for certain conditions and tests

3.41/5

103

Send reminders to patients for preventive/ follow up care

3.17/5

86

Edit reminder "rules" regarding overdue test results and lab reports

3.29/5

102

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

3.38/5

125

Create and manage lists of standing orders

2.98/5

88

Order Management

70.3667699284028 Order Management
54.296102977221 Order Management

Score

3.81/5

3.17/5

n Value

133

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.81/5

130

Order a lab test

3.74/5

129

Review a new lab result

4.12/5

130

View lab results for a patient over time

3.76/5

129

View a graph of lab results over time

3.63/5

115

Order non-laboratory investigations (e.g. radiology tests)

3.73/5

127

Review non-laboratory investigation results

3.87/5

124

Population Management

61.0131525197798 Population Management
45.1349946358197 Population Management

Score

3.44/5

2.81/5

n Value

106

3752

How easy or difficult is it to perform the following population management activities using your EHR?

3.42/5

102

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

3.63/5

102

Generate a list of all patients with a specific condition who have not been seen within a defined period

3.39/5

93

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

3.21/5

85

Generate a list of all patients on a specific drug with an active medical problem

3.43/5

95

Implementation Experience

71.8589743589744 Implementation Experience
67.4956661300994 Implementation Experience

Score

3.87/5

3.7/5

n Value

78

2077

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.88/5

78

Level of setup complexity

3.87/5

78

Level of technical skills required by practice staff

3.97/5

78

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

4/5

77

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.64/5

78

Level of support provided by the EHR vendor during implementation

3.92/5

78

Training

63.1094056663501 Training
63.772327056218 Training

Score

3.52/5

3.55/5

n Value

117

3162

How satisfied or dissatisfied were you with each of the following aspects of training?

3.53/5

117

Initial training at the time of implementation of your EHR system

3.56/5

117

Training to use Clinical functions of the system

3.6/5

117

Training to use the Administrative functions of the system

3.53/5

111

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.64/5

116

Subsequent training (2 months to one year after implementation)

3.3/5

111

Support Experience

69.5895863395863 Support Experience
61.0968614719947 Support Experience

Score

3.78/5

3.44/5

n Value

90

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.79/5

89

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.61/5

88

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

4/5

89

Timeliness of your vendor’s response to support issues

3.72/5

89

Ability of your vendor to keep up with patches and enhancements to the product

3.83/5

83

Level of disruption to your practice when new enhancements or updates are installed

3.69/5

81

Your ability to report bugs or problems

3.86/5

84

Overall satisfaction with your vendor from a customer support perspective

3.79/5

89

Interfaces

71.4589752779688 Interfaces
55.6006302526899 Interfaces

Score

3.86/5

3.22/5

n Value

77

3956

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.83/5

74

Support from your EHR vendor

3.77/5

74

Support from Quest

3.71/5

48

Support from LabCorp

3.71/5

56

Support from your local hospital

3.74/5

47

Support from your other lab company

3.93/5

41

Ability for the interfaces to work seamlessly once implemented

3.89/5

57

Thoroughness of testing of the interface(s)

4/5

46

Reliability of the interface

3.96/5

49

Billing

73.155737704918 Billing
55.3202445699761 Billing

Score

3.93/5

3.21/5

n Value

122

4588

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

76.5619975262832 Purchase Experience
70.346250255737 Purchase Experience

Score

4.06/5

3.81/5

n Value

77

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

4.06/5

77

EHR vendor’s ability to respond to requests for information in a timely manner

4.08/5

77

EHR vendor’s ability to answer questions about the product

4.19/5

77

EHR vendor’s ability to answer questions about the contract

4.21/5

73

Variety of pricing and payment options available from your EHR vendor

3.84/5

74

EHR vendor’s ability to transition from sales to implementation

3.99/5

76