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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

61.7538452227666 Satisfaction
56.5437294243446 Satisfaction

Score

3.47/5

3.26/5

n Value

477

5668

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.27/5

474

Features and functionality

3.45/5

472

Ease of Use

3.33/5

474

Ability to customize your EHR system

3.22/5

460

Ability to decrease workload

2.58/5

467

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.18/5

472

Ability to access your EHR remotely (e.g. from home or hospital)

3.92/5

460

Ability to improve patient care

3.25/5

461

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.7/5

427

Ability to capture notes and document clinical encounters

3.54/5

427

Ability to manage medication lists

3.68/5

426

Ability to prescribe medications

3.92/5

423

Ability to manage active problem lists

3.82/5

420

Ability to view and manage lab data

3.53/5

419

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

67.4141136485959 Overall Usability
60.7353523990762 Overall Usability

Score

3.7/5

3.43/5

n Value

493

5836

How easy or difficult is it to perform the following activities with your EHR system?

3.72/5

492

Maintain an up-to-date problem list of current and active diagnoses

3.93/5

492

Manage or append data previously recorded in the medical history 

3.75/5

488

Document a progress note for each encounter

3.69/5

491

Record an Advance Directive

3.55/5

304

Use clinical decision support

3.18/5

358

Use E/M coding support when charting a patient visit

3.66/5

452

Retrieve a scanned document on a particular patient

3.86/5

485

Send a message to your staff

4.25/5

476

Generate patient specific educational material

3.2/5

407

Generate a patient referral letter

3.51/5

428

Generate a clinical encounter summary which can be provided to the patient upon request

4.01/5

465

Prescribing

70.8984338241354 Prescribing
66.4348964202873 Prescribing

Score

3.84/5

3.66/5

n Value

488

5753

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.86/5

485

Maintain an active medication list

3.79/5

485

Maintain an active medication allergy list

4.12/5

484

Generate a prescription

3.89/5

481

Print a paper prescription

4.05/5

464

Refill a medication

4.1/5

476

Refill multiple medications

3.95/5

472

Generate and transmit an electronic prescription

4.1/5

465

Check for drug interactions when prescribing a new medication

3.81/5

460

Manage drug interaction alerts

3.51/5

454

Check patient formulary information

3.13/5

398

Workflow Management

46.384378840028 Workflow Management
42.4929845484921 Workflow Management

Score

2.86/5

2.7/5

n Value

455

5339

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.85/5

416

Flag overdue test results for a patient (tests that have been ordered but not received)

2.65/5

352

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.51/5

328

Create automatic reminders for certain conditions and tests

2.81/5

348

Send reminders to patients for preventive/ follow up care

3.1/5

310

Edit reminder "rules" regarding overdue test results and lab reports

2.63/5

308

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

3.19/5

416

Create and manage lists of standing orders

2.98/5

353

Order Management

62.7792978300152 Order Management
54.296102977221 Order Management

Score

3.51/5

3.17/5

n Value

474

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.53/5

468

Order a lab test

3.64/5

463

Review a new lab result

3.86/5

468

View lab results for a patient over time

3.5/5

463

View a graph of lab results over time

3.05/5

372

Order non-laboratory investigations (e.g. radiology tests)

3.52/5

458

Review non-laboratory investigation results

3.49/5

445

Population Management

54.1523904018828 Population Management
45.1349946358197 Population Management

Score

3.17/5

2.81/5

n Value

338

3752

How easy or difficult is it to perform the following population management activities using your EHR?

3.15/5

331

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

3.34/5

331

Generate a list of all patients with a specific condition who have not been seen within a defined period

3.13/5

293

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.98/5

277

Generate a list of all patients on a specific drug with an active medical problem

3.12/5

280

Implementation Experience

68.8027553763441 Implementation Experience
67.4956661300994 Implementation Experience

Score

3.75/5

3.7/5

n Value

232

2077

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.75/5

230

Level of setup complexity

3.68/5

228

Level of technical skills required by practice staff

3.96/5

230

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.83/5

230

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.57/5

230

Level of support provided by the EHR vendor during implementation

3.73/5

229

Training

62.0775726117072 Training
63.772327056218 Training

Score

3.48/5

3.55/5

n Value

335

3162

How satisfied or dissatisfied were you with each of the following aspects of training?

3.49/5

334

Initial training at the time of implementation of your EHR system

3.49/5

334

Training to use Clinical functions of the system

3.49/5

332

Training to use the Administrative functions of the system

3.47/5

307

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.76/5

331

Subsequent training (2 months to one year after implementation)

3.22/5

311

Support Experience

58.2793425665884 Support Experience
61.0968614719947 Support Experience

Score

3.33/5

3.44/5

n Value

342

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.33/5

333

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.31/5

324

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.51/5

324

Timeliness of your vendor’s response to support issues

3.19/5

329

Ability of your vendor to keep up with patches and enhancements to the product

3.37/5

306

Level of disruption to your practice when new enhancements or updates are installed

3.25/5

320

Your ability to report bugs or problems

3.39/5

328

Overall satisfaction with your vendor from a customer support perspective

3.28/5

333

Interfaces

58.9336261838173 Interfaces
55.6006302526899 Interfaces

Score

3.36/5

3.22/5

n Value

319

3956

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.35/5

302

Support from your EHR vendor

3.22/5

302

Support from Quest

3.49/5

188

Support from LabCorp

3.32/5

185

Support from your local hospital

3.38/5

219

Support from your other lab company

3.56/5

163

Ability for the interfaces to work seamlessly once implemented

3.27/5

238

Thoroughness of testing of the interface(s)

3.31/5

218

Reliability of the interface

3.4/5

212

Billing

66.3507109004739 Billing
55.3202445699761 Billing

Score

3.65/5

3.21/5

n Value

422

4588

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

72.9296486852523 Purchase Experience
70.346250255737 Purchase Experience

Score

3.92/5

3.81/5

n Value

231

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.91/5

231

EHR vendor’s ability to respond to requests for information in a timely manner

3.83/5

231

EHR vendor’s ability to answer questions about the product

3.93/5

231

EHR vendor’s ability to answer questions about the contract

4.09/5

199

Variety of pricing and payment options available from your EHR vendor

3.94/5

201

EHR vendor’s ability to transition from sales to implementation

3.8/5

226