Free EHR Consultations

Using peer submitted EHR reviews we will build you a list of custom product recommendations that are popular amongst other medical practices just like yours. Your recommended products will be filtered by specialty and practice size. You will also get up-to-date information including EHR pricing, EHR product demos, and more.

Cerner Corporation

  • Head Office

    1121 West Warner Road, Suite 101 Tempe, AZ 85044

    • Filters

    • Or

Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

47.0193006137799 Satisfaction
56.5387705836234 Satisfaction

Score

2.88/5

3.26/5

n Value

328

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.68/5

328

Features and functionality

2.69/5

326

Ease of Use

2.59/5

328

Ability to customize your EHR system

2.29/5

297

Ability to decrease workload

2.07/5

320

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.73/5

324

Ability to access your EHR remotely (e.g. from home or hospital)

3.62/5

317

Ability to improve patient care

2.75/5

316

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.09/5

288

Ability to capture notes and document clinical encounters

3.07/5

284

Ability to manage medication lists

2.93/5

278

Ability to prescribe medications

3.25/5

271

Ability to manage active problem lists

2.82/5

271

Ability to view and manage lab data

3.37/5

288

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

48.2300791574688 Overall Usability
60.7362059145296 Overall Usability

Score

2.93/5

3.43/5

n Value

332

5840

How easy or difficult is it to perform the following activities with your EHR system?

2.96/5

323

Maintain an up-to-date problem list of current and active diagnoses

2.93/5

314

Manage or append data previously recorded in the medical history 

2.93/5

323

Document a progress note for each encounter

3.34/5

320

Record an Advance Directive

2.83/5

190

Use clinical decision support

2.76/5

226

Use E/M coding support when charting a patient visit

2.56/5

232

Retrieve a scanned document on a particular patient

3.08/5

303

Send a message to your staff

3.45/5

282

Generate patient specific educational material

2.78/5

271

Generate a patient referral letter

2.56/5

250

Generate a clinical encounter summary which can be provided to the patient upon request

3.05/5

274

Prescribing

56.320025811778 Prescribing
66.4344919780666 Prescribing

Score

3.25/5

3.66/5

n Value

333

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.28/5

326

Maintain an active medication list

3.13/5

326

Maintain an active medication allergy list

3.54/5

324

Generate a prescription

3.4/5

307

Print a paper prescription

3.45/5

299

Refill a medication

3.51/5

280

Refill multiple medications

3.23/5

277

Generate and transmit an electronic prescription

3.36/5

267

Check for drug interactions when prescribing a new medication

3.32/5

290

Manage drug interaction alerts

3.03/5

291

Check patient formulary information

2.73/5

263

Workflow Management

32.5091019733895 Workflow Management
42.4928945758798 Workflow Management

Score

2.3/5

2.7/5

n Value

298

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.31/5

251

Flag overdue test results for a patient (tests that have been ordered but not received)

2.13/5

204

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.01/5

183

Create automatic reminders for certain conditions and tests

2.25/5

195

Send reminders to patients for preventive/ follow up care

2.13/5

165

Edit reminder "rules" regarding overdue test results and lab reports

2.11/5

177

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.55/5

229

Create and manage lists of standing orders

2.76/5

251

Order Management

63.0725018569265 Order Management
54.2935802026307 Order Management

Score

3.52/5

3.17/5

n Value

329

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.52/5

324

Order a lab test

3.29/5

293

Review a new lab result

3.85/5

320

View lab results for a patient over time

3.66/5

324

View a graph of lab results over time

3.46/5

287

Order non-laboratory investigations (e.g. radiology tests)

3.29/5

292

Review non-laboratory investigation results

3.54/5

307

Population Management

27.1626943642223 Population Management
45.1347063718419 Population Management

Score

2.09/5

2.81/5

n Value

181

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.07/5

178

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.26/5

178

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.07/5

163

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

1.96/5

159

Generate a list of all patients on a specific drug with an active medical problem

1.98/5

163

Implementation Experience

56.2609649122807 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.25/5

3.7/5

n Value

38

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.24/5

38

Level of setup complexity

3.03/5

36

Level of technical skills required by practice staff

3.18/5

38

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.3/5

37

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.33/5

36

Level of support provided by the EHR vendor during implementation

3.35/5

37

Training

50.7382429922324 Training
63.7701580684366 Training

Score

3.03/5

3.55/5

n Value

94

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.04/5

93

Initial training at the time of implementation of your EHR system

3.09/5

91

Training to use Clinical functions of the system

3.09/5

93

Training to use the Administrative functions of the system

2.93/5

81

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.13/5

91

Subsequent training (2 months to one year after implementation)

2.93/5

89

Support Experience

50.1359684061046 Support Experience
61.0968614719947 Support Experience

Score

3.01/5

3.44/5

n Value

240

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.02/5

230

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.12/5

206

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.21/5

202

Timeliness of your vendor’s response to support issues

3/5

206

Ability of your vendor to keep up with patches and enhancements to the product

2.9/5

209

Level of disruption to your practice when new enhancements or updates are installed

2.86/5

230

Your ability to report bugs or problems

3.14/5

224

Overall satisfaction with your vendor from a customer support perspective

2.92/5

219

Interfaces

53.5061221543076 Interfaces
55.6004738733646 Interfaces

Score

3.14/5

3.22/5

n Value

227

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.17/5

195

Support from your EHR vendor

3/5

195

Support from Quest

2.94/5

63

Support from LabCorp

2.96/5

81

Support from your local hospital

3.46/5

170

Support from your other lab company

3.05/5

83

Ability for the interfaces to work seamlessly once implemented

3.13/5

143

Thoroughness of testing of the interface(s)

3.17/5

137

Reliability of the interface

3.36/5

166

Billing

42.5847457627119 Billing
55.3257299635212 Billing

Score

2.7/5

3.21/5

n Value

236

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

60.5765765765766 Purchase Experience
70.346250255737 Purchase Experience

Score

3.42/5

3.81/5

n Value

37

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.45/5

36

EHR vendor’s ability to respond to requests for information in a timely manner

3.36/5

36

EHR vendor’s ability to answer questions about the product

3.4/5

35

EHR vendor’s ability to answer questions about the contract

3.48/5

29

Variety of pricing and payment options available from your EHR vendor

3.48/5

27

EHR vendor’s ability to transition from sales to implementation

3.55/5

31