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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

78.0201877759651 Satisfaction
56.9450449798142 Satisfaction

Score

4.12/5

3.28/5

n Value

119

5160

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

4/5

119

Features and functionality

4.24/5

119

Ease of Use

4.39/5

119

Ability to customize your EHR system

3.97/5

116

Ability to decrease workload

3.67/5

118

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.8/5

117

Ability to access your EHR remotely (e.g. from home or hospital)

4.11/5

114

Ability to improve patient care

3.85/5

117

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

4.25/5

108

Ability to capture notes and document clinical encounters

4.27/5

107

Ability to manage medication lists

4.23/5

107

Ability to prescribe medications

4.51/5

108

Ability to manage active problem lists

4.26/5

105

Ability to view and manage lab data

3.93/5

98

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

79.2581498187559 Overall Usability
62.0417583433245 Overall Usability

Score

4.17/5

3.48/5

n Value

126

5264

How easy or difficult is it to perform the following activities with your EHR system?

4.18/5

126

Maintain an up-to-date problem list of current and active diagnoses

4.28/5

124

Manage or append data previously recorded in the medical history 

4.02/5

125

Document a progress note for each encounter

4.43/5

126

Record an Advance Directive

3.77/5

88

Use clinical decision support

3.89/5

112

Use E/M coding support when charting a patient visit

4.15/5

114

Retrieve a scanned document on a particular patient

4.41/5

121

Send a message to your staff

4.6/5

117

Generate patient specific educational material

3.71/5

110

Generate a patient referral letter

4.12/5

119

Generate a clinical encounter summary which can be provided to the patient upon request

4.47/5

122

Prescribing

83.3418995883564 Prescribing
66.8582174687564 Prescribing

Score

4.33/5

3.67/5

n Value

123

5214

How easy or difficult is it to perform the following prescribing tasks using your EHR?

4.37/5

122

Maintain an active medication list

4.36/5

122

Maintain an active medication allergy list

4.58/5

122

Generate a prescription

4.54/5

120

Print a paper prescription

4.63/5

115

Refill a medication

4.64/5

117

Refill multiple medications

4.59/5

116

Generate and transmit an electronic prescription

4.56/5

110

Check for drug interactions when prescribing a new medication

4.22/5

111

Manage drug interaction alerts

4.05/5

105

Check patient formulary information

3.15/5

81

Workflow Management

63.3381118147742 Workflow Management
43.9738015067238 Workflow Management

Score

3.53/5

2.76/5

n Value

120

4842

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

3.54/5

110

Flag overdue test results for a patient (tests that have been ordered but not received)

2.97/5

73

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.9/5

69

Create automatic reminders for certain conditions and tests

3.8/5

93

Send reminders to patients for preventive/ follow up care

3.5/5

82

Edit reminder "rules" regarding overdue test results and lab reports

3.44/5

79

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

4.21/5

110

Create and manage lists of standing orders

3.57/5

83

Order Management

67.7821108735046 Order Management
55.1743965788906 Order Management

Score

3.71/5

3.21/5

n Value

110

4957

How easy of difficult is it to perform the following order management tasks using your EHR?

3.74/5

100

Order a lab test

3.73/5

90

Review a new lab result

3.98/5

100

View lab results for a patient over time

3.66/5

97

View a graph of lab results over time

3.36/5

85

Order non-laboratory investigations (e.g. radiology tests)

3.89/5

88

Review non-laboratory investigation results

3.78/5

92

Population Management

76.430833059647 Population Management
46.4084133907721 Population Management

Score

4.06/5

2.86/5

n Value

107

3424

How easy or difficult is it to perform the following population management activities using your EHR?

4.07/5

106

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

4.26/5

106

Generate a list of all patients with a specific condition who have not been seen within a defined period

4.12/5

100

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

3.76/5

88

Generate a list of all patients on a specific drug with an active medical problem

4.09/5

90

Implementation Experience

91.5394434882387 Implementation Experience
67.3206220443063 Implementation Experience

Score

4.66/5

3.69/5

n Value

83

2017

How satisfied or dissatisfied were you with each of the following aspects of implementation?

4.67/5

83

Level of setup complexity

4.68/5

81

Level of technical skills required by practice staff

4.77/5

83

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

4.73/5

82

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

4.51/5

83

Level of support provided by the EHR vendor during implementation

4.64/5

81

Training

77.4255374842943 Training
64.2176188473127 Training

Score

4.1/5

3.57/5

n Value

116

2833

How satisfied or dissatisfied were you with each of the following aspects of training?

4.1/5

114

Initial training at the time of implementation of your EHR system

4.12/5

112

Training to use Clinical functions of the system

4.15/5

114

Training to use the Administrative functions of the system

4.04/5

110

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

4.14/5

113

Subsequent training (2 months to one year after implementation)

4.05/5

106

Support Experience

83.6058721241305 Support Experience
61.2763311822593 Support Experience

Score

4.34/5

3.45/5

n Value

89

4203

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

4.35/5

89

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

4.28/5

88

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

4.43/5

88

Timeliness of your vendor’s response to support issues

4.31/5

89

Ability of your vendor to keep up with patches and enhancements to the product

4.25/5

88

Level of disruption to your practice when new enhancements or updates are installed

4.25/5

88

Your ability to report bugs or problems

4.4/5

86

Overall satisfaction with your vendor from a customer support perspective

4.51/5

89

Interfaces

69.8924929950187 Interfaces
55.7747183534174 Interfaces

Score

3.8/5

3.23/5

n Value

73

3843

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.82/5

71

Support from your EHR vendor

4.06/5

71

Support from Quest

3.59/5

41

Support from LabCorp

3.58/5

40

Support from your local hospital

3.52/5

42

Support from your other lab company

3.74/5

39

Ability for the interfaces to work seamlessly once implemented

3.88/5

49

Thoroughness of testing of the interface(s)

3.96/5

48

Reliability of the interface

3.98/5

45

Billing

51.7241379310345 Billing
56.602679891083 Billing

Score

3.07/5

3.26/5

n Value

87

4054

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

91.3485370051635 Purchase Experience
70.4067881321606 Purchase Experience

Score

4.65/5

3.82/5

n Value

83

1983

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

4.66/5

83

EHR vendor’s ability to respond to requests for information in a timely manner

4.63/5

83

EHR vendor’s ability to answer questions about the product

4.64/5

83

EHR vendor’s ability to answer questions about the contract

4.6/5

77

Variety of pricing and payment options available from your EHR vendor

4.76/5

79

EHR vendor’s ability to transition from sales to implementation

4.67/5

81