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Allscripts

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    222 Merchandise Mart Plaza, Suite 2024 Chicago, IL 60654

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

50.7794815510745 Satisfaction
56.5387705836234 Satisfaction

Score

3.03/5

3.26/5

n Value

255

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.7/5

255

Features and functionality

2.69/5

255

Ease of Use

2.66/5

254

Ability to customize your EHR system

2.22/5

246

Ability to decrease workload

2.09/5

252

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.75/5

253

Ability to access your EHR remotely (e.g. from home or hospital)

3.66/5

250

Ability to improve patient care

2.8/5

251

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.42/5

221

Ability to capture notes and document clinical encounters

3.12/5

220

Ability to manage medication lists

3.43/5

221

Ability to prescribe medications

3.78/5

221

Ability to manage active problem lists

3.41/5

220

Ability to view and manage lab data

3.39/5

219

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

53.3124888744311 Overall Usability
60.7362059145296 Overall Usability

Score

3.13/5

3.43/5

n Value

265

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.17/5

262

Maintain an up-to-date problem list of current and active diagnoses

3.36/5

261

Manage or append data previously recorded in the medical history 

3.12/5

262

Document a progress note for each encounter

3.31/5

259

Record an Advance Directive

2.96/5

169

Use clinical decision support

2.5/5

185

Use E/M coding support when charting a patient visit

2.84/5

213

Retrieve a scanned document on a particular patient

3.53/5

257

Send a message to your staff

3.94/5

256

Generate patient specific educational material

2.57/5

215

Generate a patient referral letter

3.05/5

221

Generate a clinical encounter summary which can be provided to the patient upon request

3.27/5

234

Prescribing

65.533395359183 Prescribing
66.4344919780666 Prescribing

Score

3.62/5

3.66/5

n Value

262

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.63/5

262

Maintain an active medication list

3.46/5

260

Maintain an active medication allergy list

3.86/5

259

Generate a prescription

3.85/5

262

Print a paper prescription

3.85/5

254

Refill a medication

4.05/5

258

Refill multiple medications

3.75/5

257

Generate and transmit an electronic prescription

3.91/5

257

Check for drug interactions when prescribing a new medication

3.45/5

243

Manage drug interaction alerts

3.18/5

247

Check patient formulary information

2.81/5

239

Workflow Management

35.0785634491743 Workflow Management
42.4928945758798 Workflow Management

Score

2.4/5

2.7/5

n Value

250

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.39/5

210

Flag overdue test results for a patient (tests that have been ordered but not received)

2.54/5

210

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.3/5

191

Create automatic reminders for certain conditions and tests

2.47/5

190

Send reminders to patients for preventive/ follow up care

2.35/5

157

Edit reminder "rules" regarding overdue test results and lab reports

2.28/5

167

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.24/5

205

Create and manage lists of standing orders

2.52/5

189

Order Management

58.0774868352611 Order Management
54.2935802026307 Order Management

Score

3.32/5

3.17/5

n Value

253

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.33/5

251

Order a lab test

3.2/5

233

Review a new lab result

3.67/5

251

View lab results for a patient over time

3.54/5

250

View a graph of lab results over time

3.11/5

229

Order non-laboratory investigations (e.g. radiology tests)

3.09/5

229

Review non-laboratory investigation results

3.34/5

240

Population Management

31.7007119349465 Population Management
45.1347063718419 Population Management

Score

2.27/5

2.81/5

n Value

165

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.25/5

163

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.42/5

163

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.22/5

150

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.16/5

148

Generate a list of all patients on a specific drug with an active medical problem

2.21/5

146

Implementation Experience

51.6735918744229 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.07/5

3.7/5

n Value

57

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.05/5

57

Level of setup complexity

2.98/5

54

Level of technical skills required by practice staff

3.28/5

57

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.11/5

54

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

2.82/5

56

Level of support provided by the EHR vendor during implementation

3.04/5

56

Training

56.772850678733 Training
63.7701580684366 Training

Score

3.27/5

3.55/5

n Value

85

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.27/5

85

Initial training at the time of implementation of your EHR system

3.27/5

85

Training to use Clinical functions of the system

3.23/5

84

Training to use the Administrative functions of the system

3.23/5

74

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.57/5

84

Subsequent training (2 months to one year after implementation)

3.05/5

78

Support Experience

46.8738317927907 Support Experience
61.0968614719947 Support Experience

Score

2.87/5

3.44/5

n Value

204

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

2.88/5

195

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

2.94/5

175

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.11/5

175

Timeliness of your vendor’s response to support issues

2.84/5

176

Ability of your vendor to keep up with patches and enhancements to the product

2.8/5

171

Level of disruption to your practice when new enhancements or updates are installed

2.64/5

188

Your ability to report bugs or problems

3.04/5

195

Overall satisfaction with your vendor from a customer support perspective

2.8/5

189

Interfaces

54.6088995958131 Interfaces
55.6004738733646 Interfaces

Score

3.18/5

3.22/5

n Value

201

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.17/5

175

Support from your EHR vendor

2.92/5

175

Support from Quest

3.27/5

98

Support from LabCorp

3.25/5

112

Support from your local hospital

3.28/5

148

Support from your other lab company

3.16/5

83

Ability for the interfaces to work seamlessly once implemented

3.23/5

145

Thoroughness of testing of the interface(s)

3.12/5

138

Reliability of the interface

3.24/5

141

Billing

53.7914691943128 Billing
55.3257299635212 Billing

Score

3.15/5

3.21/5

n Value

211

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

59.3273919063393 Purchase Experience
70.346250255737 Purchase Experience

Score

3.37/5

3.81/5

n Value

55

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.34/5

55

EHR vendor’s ability to respond to requests for information in a timely manner

3.23/5

53

EHR vendor’s ability to answer questions about the product

3.44/5

55

EHR vendor’s ability to answer questions about the contract

3.51/5

39

Variety of pricing and payment options available from your EHR vendor

3.51/5

39

EHR vendor’s ability to transition from sales to implementation

3.1/5

52