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Allscripts

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

54.2057680879482 Satisfaction
56.5387705836234 Satisfaction

Score

3.17/5

3.26/5

n Value

323

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.91/5

323

Features and functionality

3.04/5

323

Ease of Use

2.92/5

323

Ability to customize your EHR system

2.73/5

314

Ability to decrease workload

2.24/5

320

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.8/5

321

Ability to access your EHR remotely (e.g. from home or hospital)

3.76/5

314

Ability to improve patient care

2.87/5

316

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.42/5

293

Ability to capture notes and document clinical encounters

3.24/5

292

Ability to manage medication lists

3.42/5

291

Ability to prescribe medications

3.75/5

293

Ability to manage active problem lists

3.44/5

291

Ability to view and manage lab data

3.26/5

287

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

59.1218441312524 Overall Usability
60.7362059145296 Overall Usability

Score

3.36/5

3.43/5

n Value

324

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.4/5

321

Maintain an up-to-date problem list of current and active diagnoses

3.54/5

321

Manage or append data previously recorded in the medical history 

3.28/5

319

Document a progress note for each encounter

3.5/5

321

Record an Advance Directive

3.22/5

188

Use clinical decision support

2.74/5

219

Use E/M coding support when charting a patient visit

3.27/5

266

Retrieve a scanned document on a particular patient

3.58/5

316

Send a message to your staff

4.06/5

312

Generate patient specific educational material

3.1/5

282

Generate a patient referral letter

3.23/5

290

Generate a clinical encounter summary which can be provided to the patient upon request

3.52/5

292

Prescribing

67.8364046805007 Prescribing
66.4344919780666 Prescribing

Score

3.71/5

3.66/5

n Value

323

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.73/5

321

Maintain an active medication list

3.61/5

321

Maintain an active medication allergy list

3.9/5

319

Generate a prescription

3.92/5

319

Print a paper prescription

3.91/5

313

Refill a medication

4.04/5

313

Refill multiple medications

3.84/5

308

Generate and transmit an electronic prescription

3.98/5

313

Check for drug interactions when prescribing a new medication

3.61/5

301

Manage drug interaction alerts

3.32/5

297

Check patient formulary information

3.07/5

274

Workflow Management

40.7530156230644 Workflow Management
42.4928945758798 Workflow Management

Score

2.63/5

2.7/5

n Value

305

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.58/5

261

Flag overdue test results for a patient (tests that have been ordered but not received)

2.5/5

218

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.35/5

204

Create automatic reminders for certain conditions and tests

2.72/5

236

Send reminders to patients for preventive/ follow up care

2.49/5

182

Edit reminder "rules" regarding overdue test results and lab reports

2.47/5

199

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.75/5

261

Create and manage lists of standing orders

2.7/5

235

Order Management

57.7971168363931 Order Management
54.2935802026307 Order Management

Score

3.31/5

3.17/5

n Value

312

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.32/5

309

Order a lab test

3.35/5

292

Review a new lab result

3.63/5

309

View lab results for a patient over time

3.29/5

308

View a graph of lab results over time

3.07/5

264

Order non-laboratory investigations (e.g. radiology tests)

3.23/5

290

Review non-laboratory investigation results

3.32/5

300

Population Management

41.8054482797904 Population Management
45.1347063718419 Population Management

Score

2.67/5

2.81/5

n Value

200

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.65/5

193

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.86/5

193

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.61/5

172

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.49/5

164

Generate a list of all patients on a specific drug with an active medical problem

2.6/5

170

Implementation Experience

59.8287395228885 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.39/5

3.7/5

n Value

141

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.39/5

141

Level of setup complexity

3.36/5

139

Level of technical skills required by practice staff

3.51/5

140

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.6/5

141

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.21/5

141

Level of support provided by the EHR vendor during implementation

3.28/5

141

Training

54.2529264809537 Training
63.7701580684366 Training

Score

3.17/5

3.55/5

n Value

206

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.16/5

205

Initial training at the time of implementation of your EHR system

3.26/5

205

Training to use Clinical functions of the system

3.2/5

205

Training to use the Administrative functions of the system

3.24/5

177

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.36/5

203

Subsequent training (2 months to one year after implementation)

2.73/5

196

Support Experience

49.7650924002933 Support Experience
61.0968614719947 Support Experience

Score

2.99/5

3.44/5

n Value

243

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3/5

239

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.02/5

231

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.16/5

230

Timeliness of your vendor’s response to support issues

2.92/5

231

Ability of your vendor to keep up with patches and enhancements to the product

2.97/5

222

Level of disruption to your practice when new enhancements or updates are installed

2.9/5

233

Your ability to report bugs or problems

3.11/5

236

Overall satisfaction with your vendor from a customer support perspective

2.91/5

239

Interfaces

57.8390170998238 Interfaces
55.6004738733646 Interfaces

Score

3.31/5

3.22/5

n Value

227

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.3/5

217

Support from your EHR vendor

3.06/5

217

Support from Quest

3.36/5

134

Support from LabCorp

3.43/5

139

Support from your local hospital

3.42/5

163

Support from your other lab company

3.37/5

120

Ability for the interfaces to work seamlessly once implemented

3.27/5

153

Thoroughness of testing of the interface(s)

3.27/5

143

Reliability of the interface

3.34/5

151

Billing

56.5944881889764 Billing
55.3257299635212 Billing

Score

3.26/5

3.21/5

n Value

254

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

59.4684018440261 Purchase Experience
70.346250255737 Purchase Experience

Score

3.38/5

3.81/5

n Value

137

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.36/5

137

EHR vendor’s ability to respond to requests for information in a timely manner

3.32/5

136

EHR vendor’s ability to answer questions about the product

3.41/5

137

EHR vendor’s ability to answer questions about the contract

3.44/5

117

Variety of pricing and payment options available from your EHR vendor

3.36/5

119

EHR vendor’s ability to transition from sales to implementation

3.27/5

133