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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

86.9092664092664 Satisfaction
56.9450449798142 Satisfaction

Score

4.48/5

3.28/5

n Value

37

5160

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

4.45/5

37

Features and functionality

4.43/5

37

Ease of Use

4.54/5

37

Ability to customize your EHR system

4.27/5

37

Ability to decrease workload

4.16/5

37

Ability to improve efficiency (e.g. easier access lab results, historical information)

4.43/5

37

Ability to access your EHR remotely (e.g. from home or hospital)

4.89/5

37

Ability to improve patient care

4.41/5

37

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

4.51/5

35

Ability to capture notes and document clinical encounters

4.53/5

34

Ability to manage medication lists

4.59/5

34

Ability to prescribe medications

4.53/5

34

Ability to manage active problem lists

4.46/5

35

Ability to view and manage lab data

4.45/5

33

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

87.9904306220096 Overall Usability
62.0417583433245 Overall Usability

Score

4.52/5

3.48/5

n Value

38

5264

How easy or difficult is it to perform the following activities with your EHR system?

4.56/5

38

Maintain an up-to-date problem list of current and active diagnoses

4.45/5

38

Manage or append data previously recorded in the medical history 

4.37/5

38

Document a progress note for each encounter

4.61/5

38

Record an Advance Directive

4.25/5

24

Use clinical decision support

4.42/5

31

Use E/M coding support when charting a patient visit

4.62/5

37

Retrieve a scanned document on a particular patient

4.7/5

37

Send a message to your staff

4.65/5

37

Generate patient specific educational material

4.64/5

36

Generate a patient referral letter

4.67/5

33

Generate a clinical encounter summary which can be provided to the patient upon request

4.7/5

37

Prescribing

86.1756756756757 Prescribing
66.8582174687564 Prescribing

Score

4.45/5

3.67/5

n Value

37

5214

How easy or difficult is it to perform the following prescribing tasks using your EHR?

4.46/5

37

Maintain an active medication list

4.51/5

37

Maintain an active medication allergy list

4.68/5

37

Generate a prescription

4.5/5

36

Print a paper prescription

4.51/5

35

Refill a medication

4.46/5

35

Refill multiple medications

4.23/5

35

Generate and transmit an electronic prescription

4.57/5

35

Check for drug interactions when prescribing a new medication

4.53/5

36

Manage drug interaction alerts

4.5/5

36

Check patient formulary information

4.07/5

30

Workflow Management

78.7136243386243 Workflow Management
43.9738015067238 Workflow Management

Score

4.15/5

2.76/5

n Value

36

4842

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

4.13/5

35

Flag overdue test results for a patient (tests that have been ordered but not received)

4/5

29

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

4.04/5

28

Create automatic reminders for certain conditions and tests

4.18/5

34

Send reminders to patients for preventive/ follow up care

4.29/5

34

Edit reminder "rules" regarding overdue test results and lab reports

4/5

32

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

4.23/5

35

Create and manage lists of standing orders

4.1/5

29

Order Management

79.781746031746 Order Management
55.1743965788906 Order Management

Score

4.19/5

3.21/5

n Value

35

4957

How easy of difficult is it to perform the following order management tasks using your EHR?

4.16/5

34

Order a lab test

4.25/5

32

Review a new lab result

4.26/5

34

View lab results for a patient over time

4.09/5

33

View a graph of lab results over time

3.74/5

27

Order non-laboratory investigations (e.g. radiology tests)

4.19/5

32

Review non-laboratory investigation results

4.36/5

33

Population Management

79.669540229885 Population Management
46.4084133907721 Population Management

Score

4.19/5

2.86/5

n Value

29

3424

How easy or difficult is it to perform the following population management activities using your EHR?

4.2/5

29

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

4.28/5

29

Generate a list of all patients with a specific condition who have not been seen within a defined period

4.21/5

29

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

4.08/5

26

Generate a list of all patients on a specific drug with an active medical problem

4.21/5

28

Implementation Experience

87 Implementation Experience
67.3206220443063 Implementation Experience

Score

4.48/5

3.69/5

n Value

10

2017

How satisfied or dissatisfied were you with each of the following aspects of implementation?

4.48/5

10

Level of setup complexity

4.5/5

10

Level of technical skills required by practice staff

4.7/5

10

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

4.4/5

10

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

4.3/5

10

Level of support provided by the EHR vendor during implementation

4.5/5

10

Training

80.3869047619048 Training
64.2176188473127 Training

Score

4.22/5

3.57/5

n Value

28

2833

How satisfied or dissatisfied were you with each of the following aspects of training?

4.21/5

28

Initial training at the time of implementation of your EHR system

4.42/5

26

Training to use Clinical functions of the system

4.14/5

28

Training to use the Administrative functions of the system

4.14/5

28

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

4.19/5

27

Subsequent training (2 months to one year after implementation)

4.15/5

27

Support Experience

79.3956043956044 Support Experience
61.2763311822593 Support Experience

Score

4.18/5

3.45/5

n Value

13

4203

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

4.18/5

13

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

4.08/5

13

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

4.23/5

13

Timeliness of your vendor’s response to support issues

4.15/5

13

Ability of your vendor to keep up with patches and enhancements to the product

4.15/5

13

Level of disruption to your practice when new enhancements or updates are installed

4.31/5

13

Your ability to report bugs or problems

4.08/5

13

Overall satisfaction with your vendor from a customer support perspective

4.23/5

13

Interfaces

73.0151098901099 Interfaces
55.7747183534174 Interfaces

Score

3.92/5

3.23/5

n Value

13

3843

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.86/5

13

Support from your EHR vendor

4.08/5

13

Support from Quest

3.57/5

7

Support from LabCorp

3.78/5

9

Support from your local hospital

3.25/5

8

Support from your other lab company

3.88/5

8

Ability for the interfaces to work seamlessly once implemented

4.1/5

10

Thoroughness of testing of the interface(s)

3.89/5

9

Reliability of the interface

4.11/5

9

Billing

80.1470588235294 Billing
56.602679891083 Billing

Score

4.21/5

3.26/5

n Value

34

4054

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

80.4545454545455 Purchase Experience
70.4067881321606 Purchase Experience

Score

4.22/5

3.82/5

n Value

11

1983

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

4.22/5

11

EHR vendor’s ability to respond to requests for information in a timely manner

4.27/5

11

EHR vendor’s ability to answer questions about the product

4.18/5

11

EHR vendor’s ability to answer questions about the contract

4.27/5

11

Variety of pricing and payment options available from your EHR vendor

4.18/5

11

EHR vendor’s ability to transition from sales to implementation

4.18/5

11