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Siemens Medical Solutions USA Inc

  • Head Office

    40 Liberty Boulevard Malvern, PA 19355

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

38.6054421768708 Satisfaction
56.5387705836234 Satisfaction

Score

2.54/5

3.26/5

n Value

14

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.46/5

14

Features and functionality

2.5/5

14

Ease of Use

2.5/5

14

Ability to customize your EHR system

1.93/5

14

Ability to decrease workload

2.08/5

13

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.79/5

14

Ability to access your EHR remotely (e.g. from home or hospital)

3/5

14

Ability to improve patient care

2.43/5

14

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

2.75/5

12

Ability to capture notes and document clinical encounters

2.75/5

12

Ability to manage medication lists

2.58/5

12

Ability to prescribe medications

2.67/5

12

Ability to manage active problem lists

2/5

12

Ability to view and manage lab data

3.75/5

12

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

31.1771561771562 Overall Usability
60.7362059145296 Overall Usability

Score

2.25/5

3.43/5

n Value

13

5840

How easy or difficult is it to perform the following activities with your EHR system?

2.27/5

13

Maintain an up-to-date problem list of current and active diagnoses

1.92/5

13

Manage or append data previously recorded in the medical history 

2.54/5

13

Document a progress note for each encounter

2.46/5

13

Record an Advance Directive

2.42/5

12

Use clinical decision support

2.27/5

11

Use E/M coding support when charting a patient visit

2.36/5

11

Retrieve a scanned document on a particular patient

2.83/5

12

Send a message to your staff

2.17/5

12

Generate patient specific educational material

2.17/5

12

Generate a patient referral letter

1.92/5

12

Generate a clinical encounter summary which can be provided to the patient upon request

1.92/5

13

Prescribing

42.0343915343915 Prescribing
66.4344919780666 Prescribing

Score

2.68/5

3.66/5

n Value

15

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

2.58/5

15

Maintain an active medication list

2.8/5

15

Maintain an active medication allergy list

3.2/5

15

Generate a prescription

2.77/5

13

Print a paper prescription

2.5/5

12

Refill a medication

2.54/5

13

Refill multiple medications

2.23/5

13

Generate and transmit an electronic prescription

2.33/5

12

Check for drug interactions when prescribing a new medication

2.57/5

14

Manage drug interaction alerts

2.5/5

14

Check patient formulary information

2.21/5

14

Workflow Management

35.7993197278912 Workflow Management
42.4928945758798 Workflow Management

Score

2.43/5

2.7/5

n Value

14

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.38/5

13

Flag overdue test results for a patient (tests that have been ordered but not received)

2.38/5

13

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.31/5

13

Create automatic reminders for certain conditions and tests

2.33/5

9

Send reminders to patients for preventive/ follow up care

1.88/5

8

Edit reminder "rules" regarding overdue test results and lab reports

2.22/5

9

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.2/5

10

Create and manage lists of standing orders

3.08/5

12

Order Management

61.3888888888889 Order Management
54.2935802026307 Order Management

Score

3.46/5

3.17/5

n Value

15

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.47/5

15

Order a lab test

3.14/5

14

Review a new lab result

3.67/5

15

View lab results for a patient over time

3.73/5

15

View a graph of lab results over time

3.53/5

15

Order non-laboratory investigations (e.g. radiology tests)

3.14/5

14

Review non-laboratory investigation results

3.53/5

15

Population Management

20.4545454545455 Population Management
45.1347063718419 Population Management

Score

1.82/5

2.81/5

n Value

11

3751

How easy or difficult is it to perform the following population management activities using your EHR?

1.82/5

11

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

1.91/5

11

Generate a list of all patients with a specific condition who have not been seen within a defined period

1.91/5

11

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

1.73/5

11

Generate a list of all patients on a specific drug with an active medical problem

1.73/5

11

Implementation Experience

6.25 Implementation Experience
67.4947632408538 Implementation Experience

Score

1.25/5

3.7/5

n Value

1

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

1.25/5

1

Level of technical skills required by practice staff

1/5

1

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

2/5

1

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

1/5

1

Level of support provided by the EHR vendor during implementation

1/5

1

Training

58.125 Training
63.7701580684366 Training

Score

3.32/5

3.55/5

n Value

4

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.37/5

4

Initial training at the time of implementation of your EHR system

3/5

4

Training to use Clinical functions of the system

4/5

4

Training to use the Administrative functions of the system

3.33/5

3

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.5/5

4

Subsequent training (2 months to one year after implementation)

3/5

4

Support Experience

57.780612244898 Support Experience
61.0968614719947 Support Experience

Score

3.31/5

3.44/5

n Value

14

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

3.26/5

12

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.17/5

12

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.25/5

12

Timeliness of your vendor’s response to support issues

3.33/5

12

Ability of your vendor to keep up with patches and enhancements to the product

3.25/5

12

Level of disruption to your practice when new enhancements or updates are installed

3.5/5

12

Your ability to report bugs or problems

3.17/5

12

Overall satisfaction with your vendor from a customer support perspective

3.17/5

12

Interfaces

53.3333333333333 Interfaces
55.6004738733646 Interfaces

Score

3.13/5

3.22/5

n Value

13

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.12/5

11

Support from your EHR vendor

2.82/5

11

Support from Quest

3/5

5

Support from LabCorp

3/5

2

Support from your local hospital

3.5/5

10

Support from your other lab company

3/5

2

Ability for the interfaces to work seamlessly once implemented

2.83/5

6

Thoroughness of testing of the interface(s)

3.5/5

6

Reliability of the interface

3.14/5

7

Billing

25 Billing
55.3257299635212 Billing

Score

2/5

3.21/5

n Value

12

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

43.75 Purchase Experience
70.346250255737 Purchase Experience

Score

2.75/5

3.81/5

n Value

1

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

2.75/5

1

EHR vendor’s ability to respond to requests for information in a timely manner

2/5

1

EHR vendor’s ability to answer questions about the product

4/5

1

Variety of pricing and payment options available from your EHR vendor

4/5

1

EHR vendor’s ability to transition from sales to implementation

1/5

1