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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

65.0938443383267 Satisfaction
56.5387705836234 Satisfaction

Score

3.6/5

3.26/5

n Value

159

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

3.46/5

159

Features and functionality

3.7/5

159

Ease of Use

3.75/5

159

Ability to customize your EHR system

3.37/5

155

Ability to decrease workload

2.68/5

156

Ability to improve efficiency (e.g. easier access lab results, historical information)

3.03/5

152

Ability to access your EHR remotely (e.g. from home or hospital)

4.44/5

153

Ability to improve patient care

3.25/5

149

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.78/5

150

Ability to capture notes and document clinical encounters

3.75/5

150

Ability to manage medication lists

3.87/5

150

Ability to prescribe medications

4.12/5

147

Ability to manage active problem lists

3.87/5

143

Ability to view and manage lab data

3.12/5

114

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

68.6470001098089 Overall Usability
60.7362059145296 Overall Usability

Score

3.75/5

3.43/5

n Value

165

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.76/5

163

Maintain an up-to-date problem list of current and active diagnoses

3.95/5

160

Manage or append data previously recorded in the medical history 

3.67/5

158

Document a progress note for each encounter

3.94/5

163

Record an Advance Directive

3.9/5

93

Use clinical decision support

3.47/5

104

Use E/M coding support when charting a patient visit

3.45/5

119

Retrieve a scanned document on a particular patient

3.78/5

138

Send a message to your staff

4.12/5

128

Generate patient specific educational material

3.57/5

134

Generate a patient referral letter

3.61/5

136

Generate a clinical encounter summary which can be provided to the patient upon request

3.81/5

141

Prescribing

75.7705781087109 Prescribing
66.4344919780666 Prescribing

Score

4.03/5

3.66/5

n Value

164

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

4.03/5

161

Maintain an active medication list

4.01/5

160

Maintain an active medication allergy list

4.07/5

161

Generate a prescription

4.08/5

155

Print a paper prescription

3.94/5

130

Refill a medication

4.24/5

155

Refill multiple medications

3.7/5

151

Generate and transmit an electronic prescription

4.32/5

154

Check for drug interactions when prescribing a new medication

4.27/5

153

Manage drug interaction alerts

3.98/5

152

Check patient formulary information

3.57/5

107

Workflow Management

38.8513361548999 Workflow Management
42.4928945758798 Workflow Management

Score

2.55/5

2.7/5

n Value

137

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.63/5

124

Flag overdue test results for a patient (tests that have been ordered but not received)

2/5

70

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2/5

68

Create automatic reminders for certain conditions and tests

2.35/5

77

Send reminders to patients for preventive/ follow up care

3.21/5

96

Edit reminder "rules" regarding overdue test results and lab reports

2/5

66

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

3.48/5

124

Create and manage lists of standing orders

2.44/5

63

Order Management

41.9489389662437 Order Management
54.2935802026307 Order Management

Score

2.68/5

3.17/5

n Value

116

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

2.7/5

109

Order a lab test

2.6/5

84

Review a new lab result

3.49/5

109

View lab results for a patient over time

2.78/5

103

View a graph of lab results over time

2.11/5

74

Order non-laboratory investigations (e.g. radiology tests)

2.27/5

71

Review non-laboratory investigation results

2.59/5

82

Population Management

61.4013594568262 Population Management
45.1347063718419 Population Management

Score

3.46/5

2.81/5

n Value

115

3751

How easy or difficult is it to perform the following population management activities using your EHR?

3.48/5

114

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

3.96/5

114

Generate a list of all patients with a specific condition who have not been seen within a defined period

3.24/5

82

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.68/5

72

Generate a list of all patients on a specific drug with an active medical problem

3.72/5

88

Implementation Experience

83.0492969821674 Implementation Experience
67.4947632408538 Implementation Experience

Score

4.32/5

3.7/5

n Value

108

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

4.33/5

107

Level of setup complexity

4.41/5

107

Level of technical skills required by practice staff

4.33/5

106

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

4.36/5

107

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

4.22/5

107

Level of support provided by the EHR vendor during implementation

4.3/5

106

Training

75.624383258442 Training
63.7701580684366 Training

Score

4.02/5

3.55/5

n Value

156

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

4.02/5

155

Initial training at the time of implementation of your EHR system

4.03/5

155

Training to use Clinical functions of the system

4/5

155

Training to use the Administrative functions of the system

4.03/5

146

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

4.08/5

153

Subsequent training (2 months to one year after implementation)

3.96/5

140

Support Experience

75.5838911024276 Support Experience
61.0968614719947 Support Experience

Score

4.02/5

3.44/5

n Value

112

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

4.02/5

111

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.94/5

108

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

4.1/5

109

Timeliness of your vendor’s response to support issues

4.01/5

109

Ability of your vendor to keep up with patches and enhancements to the product

3.98/5

106

Level of disruption to your practice when new enhancements or updates are installed

3.99/5

106

Your ability to report bugs or problems

4.05/5

107

Overall satisfaction with your vendor from a customer support perspective

4.08/5

111

Interfaces

58.2419418501594 Interfaces
55.6004738733646 Interfaces

Score

3.33/5

3.22/5

n Value

81

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.34/5

78

Support from your EHR vendor

3.64/5

78

Support from Quest

2.91/5

55

Support from LabCorp

3.29/5

55

Support from your local hospital

2.92/5

40

Support from your other lab company

3.26/5

39

Ability for the interfaces to work seamlessly once implemented

3.41/5

61

Thoroughness of testing of the interface(s)

3.38/5

58

Reliability of the interface

3.57/5

61

Billing

58.5416666666667 Billing
55.3257299635212 Billing

Score

3.34/5

3.21/5

n Value

120

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

83.3228944875266 Purchase Experience
70.346250255737 Purchase Experience

Score

4.33/5

3.81/5

n Value

104

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

4.34/5

102

EHR vendor’s ability to respond to requests for information in a timely manner

4.21/5

101

EHR vendor’s ability to answer questions about the product

4.26/5

102

EHR vendor’s ability to answer questions about the contract

4.28/5

88

Variety of pricing and payment options available from your EHR vendor

4.57/5

94

EHR vendor’s ability to transition from sales to implementation

4.38/5

89