|
Satisfaction
53.3791208791209 Satisfaction
56.5387705836234 Satisfaction
|
Score
3.14/5
3.26/5
|
n Value
13
5672
|
| Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system? |
2.84/5
|
13
|
| Features and functionality |
2.77/5
|
13
|
| Ease of Use |
3.38/5
|
13
|
| Ability to customize your EHR system |
2.92/5
|
13
|
| Ability to decrease workload |
2.38/5
|
13
|
| Ability to improve efficiency (e.g. easier access lab results, historical information) |
2.54/5
|
13
|
| Ability to access your EHR remotely (e.g. from home or hospital) |
3.33/5
|
12
|
| Ability to improve patient care |
2.62/5
|
13
|
| How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use? |
3.42/5
|
13
|
| Ability to capture notes and document clinical encounters |
3.69/5
|
13
|
| Ability to manage medication lists |
3.31/5
|
13
|
| Ability to prescribe medications |
3.85/5
|
13
|
| Ability to manage active problem lists |
3.38/5
|
13
|
| Ability to view and manage lab data |
2.83/5
|
12
|
| Would you recommend this product to a colleague? |
N/A/5
|
N/A
|
|
Overall Usability
57.6756081220367 Overall Usability
60.7362059145296 Overall Usability
|
Score
3.31/5
3.43/5
|
n Value
14
5840
|
| How easy or difficult is it to perform the following activities with your EHR system? |
3.34/5
|
14
|
| Maintain an up-to-date problem list of current and active diagnoses |
3.43/5
|
14
|
| Manage or append data previously recorded in the medical history |
3.21/5
|
14
|
| Document a progress note for each encounter |
3.43/5
|
14
|
| Record an Advance Directive |
2.75/5
|
8
|
| Use clinical decision support |
2.42/5
|
12
|
| Use E/M coding support when charting a patient visit |
3.42/5
|
12
|
| Retrieve a scanned document on a particular patient |
3.57/5
|
14
|
| Send a message to your staff |
4.23/5
|
13
|
| Generate patient specific educational material |
2.67/5
|
12
|
| Generate a patient referral letter |
3.54/5
|
13
|
| Generate a clinical encounter summary which can be provided to the patient upon request |
3.64/5
|
14
|
|
Prescribing
60.4563492063492 Prescribing
66.4344919780666 Prescribing
|
Score
3.42/5
3.66/5
|
n Value
14
5755
|
| How easy or difficult is it to perform the following prescribing tasks using your EHR? |
3.43/5
|
14
|
| Maintain an active medication list |
3.43/5
|
14
|
| Maintain an active medication allergy list |
3.86/5
|
14
|
| Generate a prescription |
3.79/5
|
14
|
| Print a paper prescription |
3.79/5
|
14
|
| Refill a medication |
3.93/5
|
14
|
| Refill multiple medications |
3.64/5
|
14
|
| Generate and transmit an electronic prescription |
3.23/5
|
13
|
| Check for drug interactions when prescribing a new medication |
2.86/5
|
14
|
| Manage drug interaction alerts |
2.69/5
|
13
|
| Check patient formulary information |
3/5
|
14
|
|
Workflow Management
41.8154761904762 Workflow Management
42.4928945758798 Workflow Management
|
Score
2.67/5
2.7/5
|
n Value
12
5341
|
| How easy or difficult is it to perform the following workflow management tasks in your EHR system? |
2.69/5
|
11
|
| Flag overdue test results for a patient (tests that have been ordered but not received) |
2.33/5
|
9
|
| Generate lists of patients who have overdue test results (tests that have been ordered but not received) |
2.33/5
|
9
|
| Create automatic reminders for certain conditions and tests |
2.6/5
|
10
|
| Send reminders to patients for preventive/ follow up care |
2.56/5
|
9
|
| Edit reminder "rules" regarding overdue test results and lab reports |
2.67/5
|
9
|
| Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical) |
3.27/5
|
11
|
| Create and manage lists of standing orders |
2.9/5
|
10
|
|
Order Management
45.4545454545455 Order Management
54.2935802026307 Order Management
|
Score
2.82/5
3.17/5
|
n Value
11
5424
|
| How easy of difficult is it to perform the following order management tasks using your EHR? |
2.76/5
|
11
|
| Order a lab test |
2.7/5
|
10
|
| Review a new lab result |
3/5
|
11
|
| View lab results for a patient over time |
2.73/5
|
11
|
| View a graph of lab results over time |
2.6/5
|
10
|
| Order non-laboratory investigations (e.g. radiology tests) |
2.7/5
|
10
|
| Review non-laboratory investigation results |
2.82/5
|
11
|
|
Population Management
45.1347063718419 Population Management
|
Score
2.2/5
2.81/5
|
n Value
10
3751
|
| How easy or difficult is it to perform the following population management activities using your EHR? |
2/5
|
9
|
| Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD) |
2.22/5
|
9
|
| Generate a list of all patients with a specific condition who have not been seen within a defined period |
2/5
|
9
|
| Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months) |
1.71/5
|
7
|
| Generate a list of all patients on a specific drug with an active medical problem |
2/5
|
8
|
|
Implementation Experience
70.7142857142857 Implementation Experience
67.4947632408538 Implementation Experience
|
Score
3.83/5
3.7/5
|
n Value
7
2078
|
| How satisfied or dissatisfied were you with each of the following aspects of implementation? |
3.83/5
|
7
|
| Level of setup complexity |
4/5
|
7
|
| Level of technical skills required by practice staff |
3.86/5
|
7
|
| Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR) |
3.86/5
|
7
|
| Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated |
3.71/5
|
7
|
| Level of support provided by the EHR vendor during implementation |
3.71/5
|
7
|
|
Training
62.3076923076923 Training
63.7701580684366 Training
|
Score
3.49/5
3.55/5
|
n Value
13
3166
|
| How satisfied or dissatisfied were you with each of the following aspects of training? |
3.49/5
|
13
|
| Initial training at the time of implementation of your EHR system |
3.62/5
|
13
|
| Training to use Clinical functions of the system |
3.54/5
|
13
|
| Training to use the Administrative functions of the system |
3.46/5
|
13
|
| Mechanisms used to provide training (e.g. onsite, telephone, at company facility) |
3.54/5
|
13
|
| Subsequent training (2 months to one year after implementation) |
3.31/5
|
13
|
|
Support Experience
61.0968614719947 Support Experience
|
Score
3/5
3.44/5
|
n Value
11
4289
|
| How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor? |
3/5
|
11
|
| Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays) |
3/5
|
11
|
| Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite) |
3.45/5
|
11
|
| Timeliness of your vendor’s response to support issues |
2.91/5
|
11
|
| Ability of your vendor to keep up with patches and enhancements to the product |
2.7/5
|
10
|
| Level of disruption to your practice when new enhancements or updates are installed |
2.8/5
|
10
|
| Your ability to report bugs or problems |
3.09/5
|
11
|
| Overall satisfaction with your vendor from a customer support perspective |
3/5
|
11
|
|
Interfaces
52.9861111111111 Interfaces
55.6004738733646 Interfaces
|
Score
3.12/5
3.22/5
|
n Value
9
3957
|
| How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital) |
3.12/5
|
9
|
| Support from your EHR vendor |
2.89/5
|
9
|
| Support from Quest |
3.14/5
|
7
|
| Support from LabCorp |
3/5
|
6
|
| Support from your local hospital |
3.43/5
|
7
|
| Support from your other lab company |
2.67/5
|
6
|
| Ability for the interfaces to work seamlessly once implemented |
3.25/5
|
8
|
| Thoroughness of testing of the interface(s) |
3.5/5
|
6
|
| Reliability of the interface |
3.14/5
|
7
|
|
Billing
|
Score
2.9/5
3.21/5
|
n Value
10
4591
|
| How satisfied or dissatisfied are you with the billing functionality of your EHR system? |
N/A/5
|
N/A
|
|
Purchase Experience
74.2857142857143 Purchase Experience
70.346250255737 Purchase Experience
|
Score
3.97/5
3.81/5
|
n Value
7
2042
|
| How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience? |
3.97/5
|
7
|
| EHR vendor’s ability to respond to requests for information in a timely manner |
4/5
|
7
|
| EHR vendor’s ability to answer questions about the product |
3.86/5
|
7
|
| EHR vendor’s ability to answer questions about the contract |
3.86/5
|
7
|
| Variety of pricing and payment options available from your EHR vendor |
4.14/5
|
7
|
| EHR vendor’s ability to transition from sales to implementation |
4/5
|
7
|