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NextGen Healthcare Information Systems Inc.

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    795 Horsham Road, Horsham, PA 19044

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Skip Navigation LinksRatings > EHR Ratings, Reviews & Comparison > EHR Product List > Rating

Detailed Ratings

    • Product Rating
    • Benchmark Rating

Satisfaction

45.97890342841 Satisfaction
56.5387705836234 Satisfaction

Score

2.84/5

3.26/5

n Value

335

5672

Overall, how satisfied or dissatisfied are you with each of the following aspects of your EHR system?

2.54/5

335

Features and functionality

2.55/5

334

Ease of Use

2.37/5

335

Ability to customize your EHR system

2.29/5

324

Ability to decrease workload

1.92/5

328

Ability to improve efficiency (e.g. easier access lab results, historical information)

2.5/5

329

Ability to access your EHR remotely (e.g. from home or hospital)

3.65/5

319

Ability to improve patient care

2.56/5

327

How satisfied or dissatisfied were you with each of the following aspects of your EHR system after 3 months of use?

3.16/5

301

Ability to capture notes and document clinical encounters

2.85/5

301

Ability to manage medication lists

3.2/5

299

Ability to prescribe medications

3.64/5

300

Ability to manage active problem lists

3.08/5

296

Ability to view and manage lab data

3/5

292

Would you recommend this product to a colleague?

N/A/5

N/A

Overall Usability

52.5309201425522 Overall Usability
60.7362059145296 Overall Usability

Score

3.1/5

3.43/5

n Value

344

5840

How easy or difficult is it to perform the following activities with your EHR system?

3.12/5

342

Maintain an up-to-date problem list of current and active diagnoses

3.09/5

341

Manage or append data previously recorded in the medical history 

2.77/5

342

Document a progress note for each encounter

3.06/5

339

Record an Advance Directive

2.83/5

194

Use clinical decision support

2.61/5

230

Use E/M coding support when charting a patient visit

3.45/5

313

Retrieve a scanned document on a particular patient

3.05/5

329

Send a message to your staff

3.52/5

327

Generate patient specific educational material

3.04/5

309

Generate a patient referral letter

3.23/5

314

Generate a clinical encounter summary which can be provided to the patient upon request

3.43/5

323

Prescribing

63.0443146626762 Prescribing
66.4344919780666 Prescribing

Score

3.52/5

3.66/5

n Value

342

5755

How easy or difficult is it to perform the following prescribing tasks using your EHR?

3.55/5

339

Maintain an active medication list

3.3/5

339

Maintain an active medication allergy list

3.55/5

336

Generate a prescription

3.69/5

337

Print a paper prescription

3.8/5

325

Refill a medication

3.89/5

332

Refill multiple medications

3.67/5

328

Generate and transmit an electronic prescription

3.9/5

326

Check for drug interactions when prescribing a new medication

3.61/5

316

Manage drug interaction alerts

3.24/5

316

Check patient formulary information

2.69/5

284

Workflow Management

29.587105249531 Workflow Management
42.4928945758798 Workflow Management

Score

2.18/5

2.7/5

n Value

310

5341

How easy or difficult is it to perform the following workflow management tasks in your EHR system?

2.19/5

260

Flag overdue test results for a patient (tests that have been ordered but not received)

2.03/5

237

Generate lists of patients who have overdue test results (tests that have been ordered but not received)

2.04/5

224

Create automatic reminders for certain conditions and tests

2.14/5

233

Send reminders to patients for preventive/ follow up care

2.46/5

205

Edit reminder "rules" regarding overdue test results and lab reports

2.09/5

219

Create templates for specific clinical conditions (e.g. Renal Colic) or types of encounters (e.g. Complete physical)

2.27/5

260

Create and manage lists of standing orders

2.3/5

247

Order Management

50.2512201865925 Order Management
54.2935802026307 Order Management

Score

3.01/5

3.17/5

n Value

324

5424

How easy of difficult is it to perform the following order management tasks using your EHR?

3.02/5

317

Order a lab test

3.01/5

306

Review a new lab result

3.34/5

317

View lab results for a patient over time

3.26/5

310

View a graph of lab results over time

2.65/5

251

Order non-laboratory investigations (e.g. radiology tests)

2.86/5

291

Review non-laboratory investigation results

2.87/5

301

Population Management

37.0459445648579 Population Management
45.1347063718419 Population Management

Score

2.48/5

2.81/5

n Value

205

3751

How easy or difficult is it to perform the following population management activities using your EHR?

2.45/5

197

Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)

2.63/5

197

Generate a list of all patients with a specific condition who have not been seen within a defined period

2.46/5

185

Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)

2.32/5

181

Generate a list of all patients on a specific drug with an active medical problem

2.38/5

178

Implementation Experience

56.4566613162119 Implementation Experience
67.4947632408538 Implementation Experience

Score

3.26/5

3.7/5

n Value

89

2078

How satisfied or dissatisfied were you with each of the following aspects of implementation?

3.26/5

89

Level of setup complexity

3.17/5

84

Level of technical skills required by practice staff

3.31/5

88

Implementation schedule. (The schedule when you and your practice staff began using specific components or features of your EHR)

3.34/5

89

Resources provided by the EHR vendor to ensure that implementation was smooth and well coordinated

3.2/5

88

Level of support provided by the EHR vendor during implementation

3.28/5

89

Training

52.4803403755869 Training
63.7701580684366 Training

Score

3.1/5

3.55/5

n Value

142

3166

How satisfied or dissatisfied were you with each of the following aspects of training?

3.1/5

142

Initial training at the time of implementation of your EHR system

3.18/5

142

Training to use Clinical functions of the system

3.05/5

138

Training to use the Administrative functions of the system

3.12/5

113

Mechanisms used to provide training (e.g. onsite, telephone, at company facility)

3.34/5

137

Subsequent training (2 months to one year after implementation)

2.8/5

130

Support Experience

47.2590307511558 Support Experience
61.0968614719947 Support Experience

Score

2.89/5

3.44/5

n Value

259

4289

How satisfied or dissatisfied are you with each of the following aspects of the support provided by your EHR vendor?

2.9/5

240

Availability of your vendor to respond to support issues (e.g. 24/7, Weekdays)

3.03/5

215

Ability of your vendor to provide support through multiple mechanisms (e.g. telephone, email, onsite)

3.13/5

215

Timeliness of your vendor’s response to support issues

2.84/5

219

Ability of your vendor to keep up with patches and enhancements to the product

2.78/5

219

Level of disruption to your practice when new enhancements or updates are installed

2.73/5

236

Your ability to report bugs or problems

3.01/5

240

Overall satisfaction with your vendor from a customer support perspective

2.78/5

238

Interfaces

52.7235719321749 Interfaces
55.6004738733646 Interfaces

Score

3.11/5

3.22/5

n Value

243

3957

How satisfied or dissatisfied were you with each of the following aspects of any interfaces with external systems to your EHR system? (e.g., LabCorp, Quest, local hospital)

3.1/5

212

Support from your EHR vendor

2.89/5

212

Support from Quest

3.29/5

128

Support from LabCorp

3.11/5

119

Support from your local hospital

3.36/5

160

Support from your other lab company

3.17/5

94

Ability for the interfaces to work seamlessly once implemented

2.96/5

179

Thoroughness of testing of the interface(s)

3.06/5

157

Reliability of the interface

3.13/5

168

Billing

56.6123188405797 Billing
55.3257299635212 Billing

Score

3.26/5

3.21/5

n Value

276

4591

How satisfied or dissatisfied are you with the billing functionality of your EHR system?

N/A/5

N/A

Purchase Experience

62.6802083333333 Purchase Experience
70.346250255737 Purchase Experience

Score

3.51/5

3.81/5

n Value

80

2042

How satisfied or dissatisfied were you with each of the following aspects of the Purchase Experience?

3.5/5

79

EHR vendor’s ability to respond to requests for information in a timely manner

3.47/5

79

EHR vendor’s ability to answer questions about the product

3.58/5

79

EHR vendor’s ability to answer questions about the contract

3.75/5

71

Variety of pricing and payment options available from your EHR vendor

3.56/5

68

EHR vendor’s ability to transition from sales to implementation

3.17/5

78