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  • Head Office

    13409 NW Military HWY, Suite 201 San Antonio, TX 78231

    • Toll Free:

      (877) 777-2298

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      (210) 737-6677

    • Main Phone:

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Product Profile
Product name Sevocity Electronic Health Records
EHR Certification
History of development and product ownership Developed
Was the product known by any other names in the past three years? No
Year that a fully functional version of this EHR product was first implemented in a medical practice in the US 2002
Number of full time equivalent (FTE) staff fully dedicated to this product
Product development: 10
Sales: 7
Implementation: 6
Support and maintenance: 15
Typical size of practice in which this EHR has been implemented
1–3 physicians
4–10 physicians
11–25 physicians
>25 physicians
Typical setting in which this EHR system is used
Academic Medical Center (AMC)/Medical School
Community Health Center/Clinic
Multispecialty Clinic
Nursing Home
Private Ambulatory Care Office
Private Community Hospital (excluding AMC)
What specialties does this EHR support?
Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
Cardiology - Non Invasive
Critical Care Medicine
General Internal Medicine
General Practice/Family Medicine
Hospice and Palliative Medicine
Infectious Disease
OB/Gyn & Women's Health
Orthopaedic Surgery
Osteopathic Medicine
Pain Management
Physical/Rehabilitation Medicine
Plastic Surgery and Aesthetic Medicine
Public/Community Health
Pulmonary Medicine
Sleep Medicine
Sports Medicine
Surgery - Cardiothoracic
Surgery - Colon/Rectal
Surgery - General
Surgery - Other
Surgery - Vascular
Vascular Medicine
Clinical - Other
Non Clinical
Areas of the United States in which this EHR product is sold North East
Mid Alantic
South West
Hardware / Network
Operating system platform(s) supported
1. Windows
3. Apple OS
2. Cloud
Does the company resell any hardware? No
Preferred list of 3rd party hardware suppliers No however we have worked with Dell to make preferred pricing available to our customers
Preferred list of 3rd party IT Support vendors? No
Does the product work over a wireless (WIFI) network? Yes
Cloud-Based Software, works on all wifi connections.
VARs - Value Added Resellers
Do you use value added resellers to sell and distribute this EHR? Yes
Can customers purchase your product directly from your company or only from your VAR’s
Can customers who have purchased your product through a VAR contact your company for support? Yes
Yes if they request to have their contract changed to direct support.
Application Service Provider
Do you offer an ASP version of your EHR product? Yes
Can you use Dragon or MS voice tools on your ASP solution? Yes
Company policy regarding data ownership for the ASP EHR Our contract specifically states that the company does not own the data. The contract also stipulates that all customers will be provided with encrypted PDFs on CDs of all chart and encounter data if the customer terminates their Sevocity customer agreement.
Location of data hosting centers Primary - Data Foundry in Austin, TX, Back-up - Sevocity in San Antonio, TX
Software & Database
What programming language were used to develop the application? Java, HTML
Do you provide a test version of your EHR product for training and quality assurance(QA) purposes as well as the full production environment that is installed in the clinic? (The test version is a segmented area where users can make changes to templates or forms without it affecting the live environment)
Are 3rd party applications required to use your EHR? No
Do you use standard terminologies, e.g., SNOMED-CT, LOINC, ICD9, ICD10 in your program? Yes - ICD10 and SNOMED-CT in 2014.
Expected date to be in compliance with ICD10 coding 03/31/14
Expected date to be in compliance with SNOMED-CT 03/31/14
Interfaces / Interoperability
Does this product have existing lab interfaces with Quest? If Yes, please explain whether the interfaces are uni or bi-directional. Yes
Uni - Results
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
Sevocity includes 1 free lab interface. It is up to the customer to designate the desired free lab interface. Additional interfaces are a one time cost of $995 and a per practice monthly fee of $25.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. Yes
If the practice wants an additional lab interface beyond the 1 free lab interface the practice will be charged the $25 per month support fee even if the lab company picks up the one time cost.
Does this product have existing lab interfaces with Labcorp? If Yes, Yes
Uni - results
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
Sevocity includes 1 free lab interface. It is up to the customer to designate the desired free lab interface. Additional interfaces are a one time cost of $995 and a per practice monthly fee of $25.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. Yes
picks up the one time cost.
Does the company offer an integrated EHR/PM system? (i.e. a combined EHR/PM system) Yes
Sevocity Premier. Customers are also allowed to integrate with any PM/Billing system of their choice.
[If yes to the previous question] Does your system used a single shared database (not interfaced) for the EHR/PM system? No
Can your product be interfaced with a different PM system if the practice chooses to do so? Yes
we will interface with any PM/Billing system at no additional charge and currently have active bi-directional interfaces with over 20 different PM systems.
List of Practice Management systems with which you have existing interfaces AdvancedMD, Amber Clinic Manager, AMS Software, Inc., Athena, BCA, BrickMed, Centricity, CollaborateMD, Doctors Access, Duxware, E-Thomas - Genius Solutions, EM - Medicount Billing, Health Plan Information Systems, Healthcare Technology Alliance, LLC (HTA), Healthland, Healthport (Companion/Megawest), HealthPro XL (Sage-Medical Manager), Infrahealth, Mardon Intl Healthcare Svcs, Medford Medical Systems, Medisoft, Medisys, Medtopia, MOMS AT, MSI Vision, NextGen, NueMD, Open Practice Solutions, Provision Practice Management, QCMD, QuickMD, Sage Intergy, and Trellis Vera
If you do not have an interface with a particular PM system, are you willing to develop a custom interface? Yes
at no charge
If an interfaced PM system is used, does your EHR product transfer billing and coding data captured during the encounter to the PM system? If yes, is this a one-step or multi-step process? Yes
this is done real time automatically via the HL7 interface.
Does the EHR use an interface engine? Yes
Implementation and training
Tools and/or services offered to clients in order to achieve meaningful use of their EHR? Sevocity includes all features and functionality for all Core and Menu items. Personalized unlimited web training is included and Meaningful Use is specifically addressed. Ongoing free monthly training classes also focus on various meaningful use topics. In addition, a meaningful use Guide is available online and incorporated in the MU Dashboard.
Tools and/or services offered to clients for current workflow analysis and redesign when using an EHR? A Workflow document is created with every new client by the implementation coordinator. This is reviewed by the trainer with the customer and incorporated into the EHR workflow and/or decisions on changes to workflow that may be needed for EHR implementation
Do you recommend a graduated implementation or a big-bang implementation (all live at the same time) for your EHR? Both are possible and it really depends upon the practice and what they want to achieve. Both options are discussed with the practice and decisions made prior to training.
What training mechanisms are used by the EHR Vendor? On Site
At Corporate Facility
Web Based
Web Based interactive
Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you? No
Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements? Yes
We guarantee that Sevocity meets all Meaningful Use criteria before they are required. We also include a 60 day money-back guarantee.
Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements? Yes
We guarantee that Sevocity meets all Meaningful Use criteria before they are required.
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees?
What services do you offer for post-implementation optimization of the system with respect to training and system customization? 24/7/365 Toll-free Telephone Support, Customization and personalized web training are offered at no additional charge to all customers for the life of the contract.
Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost? Yes
there is no charge for this service (it is included)
Which formulary does your product use? We use SureScripts.
Does the system allow users to add drugs that may not be in the original database? Yes
Free text drugs may be entered and indicated as a controlled substance and/or compound.
How are drug allergies and adverse reactions recorded and integrated into the prescribing module? When the first encounter is done on a patient the user will automatically be guided to select an allergy, group of allergies or "no known allergies". Allergy selections will automatically carry forward to future visits but may be updated at any time. The allergies are fully integrated into the prescriptions module and the alerts automatically turned on.
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts? Yes
Is there an ability for the physician or practice to modify preset alerts? (e.g. Severe vs. mild or moderate) Yes
Sevocity includes drug-drug, drug-allergy, drug-disease, dosing, pediatric and geriatric alerts. The level of these alerts may be modified by the practice.
Is there an ability for the physician to filter the display of alerts? Yes
The provider may turn off alerts (other than severe) on refills for medications already alerted. The provider may also determine whether or not an alert prints on the Rx.
How are episodic and long-term medications tracked in the patient’s record? Both are tracked. When a med is no longer taken by the patient it will move to historical medications and be tracked there. The user has the option of whether or not to let the system automatically stop episodic prescription when the Rx is set to end.
Does the system allow users to switch drug interaction checking on or off? No
The system allows the practice to limit interactions to only contraindicated or severe and contraindicated but they cannot be completely turned off.
In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued? No
Active medications display both in date order with the most recent at the top. Historical medications display in drug name order and then for each drug by date using a drill down.
What pre-defined templates do you provide?

Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis
Sevocity comes with 27 pre-defined templates for all well visits by age and gender. An additional 10+ templates are available for each major specialty. Sevocity then builds unlimited additional templates and/or modifies the existing templates at no additional charge both during implementation and for the life of the customer.
Do you charge additional fees for any of templates? No
We also build custom templates for no charge.
Can clients customize existing templates? Yes
The tools to build and customize templates are included in Sevocity and are very easy to use. You can also create a template on the fly at the end of a visit.
Can clients use tools provided through the system to develop their own templates? Yes
Yes, all the tools to build templates are included and easy to use. There is also a feature that allows the user to automatically build a new template from at the end of an encounter.
Will your company build custom custom templates to the practices specifications? Yes
This is an unlimited service and there is no fee.
If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed?
Templates are unaffected when a new release is installed. Customers are informed of the new release and its contents and may elect to make some changes such as when Smoking Status was made available in Social History for Meaningful Use.
Support & Maintenance
What is the process for managing questions and service requests? Sevocity includes unlimited 24/7/365 Live US-Based Support at no additional charge. 85% of all support requests are handled during the call and 99% within 24 hours.
Are different tiers of support offered (including pricing information)? No
All customers receive the above.
What are the options for a client to contact your company for support? Toll-free 24/7/365 US Based Telephone, Email and Contact Us (similar to chat).
What level and type(s) of support are provided during go-live? A Sevocity Implementation Coordinator is assigned and meets with the customer via phone and/or Go to Meeting weekly. One or more trainers are assigned who perform customization services (unlimited) and meet with the customer to review prior to training. Live individualized unlimited web training is conducted with the administrative users, clinical and providers (usually separately). On-site training is available for an additional charge.
Is a formal users' group, online community forum or other form of social networking community available? We have 3 Users Groups: FQHC, Specialists and Primary Care. These groups meet in person once a year at our annual meeting and quarterly via web meetings.
What are the standard hours of operation during which support is provided? 24 hours a day 365 days a year.
What are the steps for a client to escalate a support request? Support personnel are trained to automatically escalate a request based upon the issue the customer is experiencing. Customers may also request to speak with a supervisor.
Do you use off-shore technical support? No
No. 100% of Sevocity employees are located in the United States and we have a company policy against off-shoring anything.
Are software upgrades provided as part of the software maintenance contract? Yes
Yes. Upgrades are provided at no additional charge and are installed automatically for all customers at the same time. Customers are given free previews and training classes prior to and after all upgrades.
How are customer requests for enhancements and customizations handled? A Product Request form is submitted by the customer. The request is reviewed by a support analyst to ensure that the functionality is not already available. Requests are reviewed and prioritized by the applicable user group and/or by committee.
How are drug interaction tools updated in your system? Sevocity includes a Health Maintenance feature that includes all USPSTF, CDC and NCQA recommendations. Practices may change or add additional Health Maintenance items. Sevocity also includes Bright Futures pediatric development guidelines. Templates may also be used as a clinical decision support tool however the content of these is left up to the practice and providers.
How are patient education materials updated in your system? These are automatically updated by our eRX vendor, DrFirst. There is no cost.
How are requests from clients handle for customizations of their system post “go-live”? We use MedLine Plus. Practices also have the ability to upload their own patient education and/or link to a 3rd party site for patient education of their own choosing.
Is remote monitoring available with the ability to alert clients about system problems? No
We are a true cloud system so this is not needed. We have extensive monitoring systems in place that our engineers monitor.
What is your recommended backup strategy? We have fail-over to our secondary data center.
Do you offer remote backup for a client's system? Yes
All data is automatically backed up. If the client wants a copy of this data it is available for an extra cost. The cost depends upon the size of the clinic and the frequency requested.
When an interface goes down, how is that information recovered? We work with the other vendor to recover any data as needed.
Reporting Tools
Does your system provide a reporting tool with pre-formatted reports? Yes
26 different categories of reports are available within Sevocity.
Is your reporting tool able to create the following reports?

1.Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)
2.Generate a list of all patients with a specific condition who have not been seen within a defined period
3.Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)
4.Generate a list of all patients on a specific drug with an active medical problem
Are these reporting tools bundled with the EHR system or provided as add-ons? Yes
Included at no additional cost.
Does your system support PQRI (Physician Quality Reporting Initiative) reporting? Yes
Many of the PQRS reports are included and we are currently developing the remaining reports.
Order Management Tools
Does your program provide any order management tools? Yes
Open orders are automatically tracked at a patient level and practice level. There is no additional cost.
Does your program provide any document management tools? Yes
Sevocity includes secure electronic faxing. In addition, faxes or hard copy documents may be imported/scanned and notes added and routed as appropriate. Such documents are also saved with labeling to make them easy to find and retrieve.
Does your program provide any other workflow management tools? Yes
Messaging and tasking. Also, charts with unfinalized encounters automatically drop to the Active Charts on the user's dashboard and cannot be deleted. The clinic administrator may also run a clinic-wide report of all unfinalized encounters.
Patient Health Record (Portal)
Do you offer a Patient Health Record that integrates into your system? No
We have a patient portal that is integrated but it does not include a PHR at this time.
Data Conversion
Do you offer data conversion services from other products to your product? Yes
We offer a standard data import tool at no additional charge. If a customer is unable to get the data out of their previous EHR in our required format we recommend third party companies that may be able to assist the customer.
Data conversion is available for: Billing data
Demographic data
Clinical data
What are the data conversion and transfer costs? We do not charge to perform data conversions when using our specifications. Depending upon the formatting of the data as received from the old EHR, the client may need to engage a third party to reformat the data to our specifications.
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