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Product Profile
Product name Amazing Charts EHR
EHR Certification CCHIT Child Health
Meaningful Use – Stage 1 (ONC-ATCB Certified 2011/2012)
CCHIT 2008
CCHIT 2011 (Pre-Market or Fully Certified)
History of development and product ownership Developed by Amazing, Inc.
Was the product known by any other names in the past three years? No
Year that a fully functional version of this EHR product was first implemented in a medical practice in the US 2001
Number of full time equivalent (FTE) staff fully dedicated to this product
Product development: 23
Sales: 7
Implementation: 6
Support and maintenance: 26
Typical size of practice in which this EHR has been implemented
1–3 physicians
4–10 physicians
Typical setting in which this EHR system is used
Multispecialty Clinic
Private Ambulatory Care Office
What specialties does this EHR support?
Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
Cardiology - Non Invasive
General Internal Medicine
General Practice/Family Medicine
Hospice and Palliative Medicine
Infectious Disease
OB/Gyn & Women's Health
Orthopaedic Surgery
Osteopathic Medicine
Pain Management
Physical/Rehabilitation Medicine
Plastic Surgery and Aesthetic Medicine
Pulmonary Medicine
Sleep Medicine
Sports Medicine
Surgery - General
Areas of the United States in which this EHR product is sold North East
Mid Alantic
South West
Hardware / Network
Operating system platform(s) supported
Client (Desktop) - Windows 7, Vista, XP - essentially any off-the-shelf PC. Amazing Charts also be used on a Macintosh using Bootcamp, Parallels, or VMware.
Server - No dedicated server is required, although if used, we recommend Small Business Ser
Does the company resell any hardware? No
Preferred list of 3rd party hardware suppliers No
Preferred list of 3rd party IT Support vendors? No
Does the product work over a wireless (WIFI) network? Yes
Standard wireless encryption is recommended.
VARs - Value Added Resellers
Do you use value added resellers to sell and distribute this EHR? No
Can customers purchase your product directly from your company or only from your VAR’s No
Customers purchase the product directly.
Can customers who have purchased your product through a VAR contact your company for support? Yes
Application Service Provider
Do you offer an ASP version of your EHR product? Yes
We will set up remote hosting for a client who so desires through a third-party.
Can you use Dragon or MS voice tools on your ASP solution? No
Our client/server model supports Dragon.
Company policy regarding data ownership for the ASP EHR All data is owned by the practice.
Location of data hosting centers N/A
Software & Database
What programming language were used to develop the application? VB6, VB.NET
Do you provide a test version of your EHR product for training and quality assurance(QA) purposes as well as the full production environment that is installed in the clinic? (The test version is a segmented area where users can make changes to templates or forms without it affecting the live environment) Yes
A free trial of the full working version is available for 28 days with no obligation to purchase.
Are 3rd party applications required to use your EHR? No
Do you use standard terminologies, e.g., SNOMED-CT, LOINC, ICD9, ICD10 in your program? Yes, Amazing Charts uses standard codes where applicable, including ICD9, LOINC, NDC, etc.
Expected date to be in compliance with ICD10 coding Summer, 2014
Expected date to be in compliance with SNOMED-CT When it is officially mandated, or sooner.
Interfaces / Interoperability
Does this product have existing lab interfaces with Quest? If Yes, please explain whether the interfaces are uni or bi-directional. Yes
Amazing Charts has a uni-directional interface with Quest (results-only). We are developing outbound order interfaces.
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
We charge $750 per practice for this interface, in > 99% of practices, the laboratory vendor pays on behalf of the practice.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. No
Does this product have existing lab interfaces with Labcorp? If Yes, Yes
Amazing Charts has a uni-directional interface with Labcorp (results-only). We are developing outbound order interfaces.
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
We charge $750 per practice for this interface, in > 99% of practices, the laboratory vendor pays on behalf of the practice.
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. No
Does the company offer an integrated EHR/PM system? (i.e. a combined EHR/PM system) Yes
Amazing Charts connects to dozens of third-party Practice Management programs. An integrated Amazing Charts EHR/PM is currently in development.
[If yes to the previous question] Does your system used a single shared database (not interfaced) for the EHR/PM system? Yes
When released in 2014
Can your product be interfaced with a different PM system if the practice chooses to do so? Yes
Please see our list of interfaces at
List of Practice Management systems with which you have existing interfaces Medisoft LytecAdvanceMD and dozens of others.
See for an up to date list.
If you do not have an interface with a particular PM system, are you willing to develop a custom interface? Yes
If an interfaced PM system is used, does your EHR product transfer billing and coding data captured during the encounter to the PM system? If yes, is this a one-step or multi-step process? Yes
As notes are coded and signed in Amazing Charts, a file is automatically exported from which the interfaced Practice Management program can parse the data.
Does the EHR use an interface engine? No
Implementation and training
Tools and/or services offered to clients in order to achieve meaningful use of their EHR? Built into Amazing Charts are wizards and other reporting tools needed to generate the required reports to show meaningful use.
Tools and/or services offered to clients for current workflow analysis and redesign when using an EHR? Our included Report Writer can be used to generate ad hoc reports for use by the practice in analyzing coding, diagnoses, utilization rates, etc.
Do you recommend a graduated implementation or a big-bang implementation (all live at the same time) for your EHR? We recommend existing practices continue with their Practice Management solution until they are comfortable with the EHR, and then transfer billing. This prevents cash-flow issues common to those moving to an EHR/PM solution. New practices should start both EHR and PM at the same time.
What training mechanisms are used by the EHR Vendor? On Site
At Corporate Facility
Web Based
Web Based interactive
Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you? No
Training is available to all clients, even before they have purchased the product (as we have a free trial period). Clients can schedule as much or as little training as they require.
Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements? Yes
Amazing Charts guarantees that the tools required to meet meaningful use will be available within the software, or will be added as the rules are updated and/or mandated. If we are unable to meet these rules, and the client leaves us for this reason, we'll refund up to a year of maintenance payments.
Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements? Yes
The tools needed to meet stage 2 and 3 meaningful use will be available within the software as the criteria for these stages is finalized.
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees?
What services do you offer for post-implementation optimization of the system with respect to training and system customization? Training is always available to the client when needed.
Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost? Yes
ePrescribing is built into Amazing Charts. Subscribers to our Guardian Angel Maintenance and Support service have ePrescribing abilities for no additional cost.
Which formulary does your product use? Surescripts.
Does the system allow users to add drugs that may not be in the original database? Yes
How are drug allergies and adverse reactions recorded and integrated into the prescribing module? These warnings are automatically displayed as prescriptions are written. Both color coding and a description of the interaction are displayed.
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts? Yes
Is there an ability for the physician or practice to modify preset alerts? (e.g. Severe vs. mild or moderate) Yes
Is there an ability for the physician to filter the display of alerts? Yes
How are episodic and long-term medications tracked in the patient’s record? Medications can be classified to allow for self-limiting, chronic, and intermediate duration.
Does the system allow users to switch drug interaction checking on or off? Yes
Drug interaction alerts can be turned off.
In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued? No
That information is all available in medication history, but is not used to sort active medications list.
What pre-defined templates do you provide?

Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis
Amazing Charts includes over one hundred pre-defined templates. In addition, users can easily edit these, or add their own.
Do you charge additional fees for any of templates? No
Can clients customize existing templates? Yes
Right-clicking in any text box in Amazing Charts opens templates. From here, templates can be added, edited, or removed.
Can clients use tools provided through the system to develop their own templates? Yes
It is simple to add a template from something documented.
Will your company build custom custom templates to the practices specifications? No
Although users can upload and download templates from other Amazing Charts users.
If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed?
Support & Maintenance
What is the process for managing questions and service requests? Amazing Charts provides Guardian Angel Support which includes access to our in-house Help Desk via toll-free telephone, online chat, and/or email.
Are different tiers of support offered (including pricing information)? No
All support is included in the Guardian Angel Support plan for a fee of $1195/year per provider.
What are the options for a client to contact your company for support? Web-chat, email, toll-free telephone.
What level and type(s) of support are provided during go-live? Remote management with our in-house Help Desk is available at no additional charge. We can also come to your office and help set-up and train the practice for an additional fee.
Is a formal users' group, online community forum or other form of social networking community available? Yes, Amazing Charts provides an unedited user site at
What are the standard hours of operation during which support is provided? Our standard Help Desk is staffed on Monday-Friday: 8:00 AM-9:00 PM (EST). After-hour emergency support is also included in our Guardian Angel Support.
What are the steps for a client to escalate a support request? If a client is experiencing a technical issue with Amazing Charts, then the client can reach the help desk by either calling 866-382-5932 (option 1), sending an email to, or using our online instant message service. If an issue is not resolved, it is automatically escalated to the next tier. All issues are either resolved or escalated for the appropriate solution.
Do you use off-shore technical support? No
Are software upgrades provided as part of the software maintenance contract? Yes
How are customer requests for enhancements and customizations handled? Feature enhancement requests can be made directly through the program by clicking the Help menu | Recommend Improvements. Amazing Charts is continually improved and developed based on what our users tell us they need.
How are drug interaction tools updated in your system? Drug interaction is part of our ePrescribing functionality and is included in our standard Guardian Angel Support and Maintenance pricing noted above.
How are patient education materials updated in your system? Patient Education materials from UpToDate and the AAFP are accessed from within Amazing Charts at no additional charge.
How are requests from clients handle for customizations of their system post “go-live”? Amazing Charts Help Desk can help users learn how to customize their software as needed.
Is remote monitoring available with the ability to alert clients about system problems? No
Not at this time.
What is your recommended backup strategy? Nightly backups are recommended and can be automated with our program. Users can upload their backed-up data to their own system, and/or subscribe to our OffSite Backup service described below.
Do you offer remote backup for a client's system? Yes
Offsite Backup is available for an additional $250/year per practice. This service allows practice data to be backed up to our HIPAA-compliant secure servers.
When an interface goes down, how is that information recovered? Interface information and logs are stored on both our interface server and the client's main computer (or server). When the connection is restored, information is retransmitted.
Reporting Tools
Does your system provide a reporting tool with pre-formatted reports? Yes
Amazing Charts includes a number of reports that are commonly required by third-party payors and for Meaningful Use. In addition, users can design and save their own report criteria.
Is your reporting tool able to create the following reports?

1.Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)
2.Generate a list of all patients with a specific condition who have not been seen within a defined period
3.Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)
4.Generate a list of all patients on a specific drug with an active medical problem
Are these reporting tools bundled with the EHR system or provided as add-ons? Yes
All reports are included in the Amazing Charts application at no additional charge.
Does your system support PQRI (Physician Quality Reporting Initiative) reporting? No
Amazing Charts includes reports for PQRI and other Meaningful Use requirements. We also continually add new reports as they become mandated, and these are automatically included for subscribers to our Guardian Angel Support and Maintenance service.
Order Management Tools
Does your program provide any order management tools? Yes
Order tracking is included in Amazing Charts at no additional cost.
Does your program provide any document management tools? Yes
Amazing Charts includes an E&M Coding Helper that can assist in determining the most appropriate code based on the information documented. As with all things in Amazing Charts, there are no hidden charges or additional fees.
Does your program provide any other workflow management tools? Yes
Amazing Charts includes workflow management tools including intra-office messaging, medication refills, order entry and tracking, etc.
Patient Health Record (Portal)
Do you offer a Patient Health Record that integrates into your system? No
Amazing Charts Patient Health Record (PHR) is in development
Data Conversion
Do you offer data conversion services from other products to your product? Yes
Demographic information can be imported into Amazing Charts from a third party program, and we will offer free assistance to import this data so you can begin your three month trial with your patient data.
Data conversion is available for: Billing data
Demographic data
What are the data conversion and transfer costs? There is no additional cost.
ONC Certified Health IT Developer Transparency
Transparency Attestation Supports
Public Product Disclosure(s)