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Practice EHR

Product Profile
Product name Practice EHR
EHR Certification
History of development and product ownership Practice EHR developed the product.
Was the product known by any other names in the past three years? No
Year that a fully functional version of this EHR product was first implemented in a medical practice in the US 2015
Number of full time equivalent (FTE) staff fully dedicated to this product
Product development: 30
Sales: 4
Implementation: 4
Support and maintenance: 40
Typical size of practice in which this EHR has been implemented
1–3 physicians
4–10 physicians
Typical setting in which this EHR system is used
Multispecialty Clinic
Private Ambulatory Care Office
What specialties does this EHR support?
Addiction Medicine
Adolescent Medicine
Allergy and Immunology
Cardiology - Invasive/Interventional
General Internal Medicine
General Practice/Family Medicine
Infectious Disease
Pain Management
Physical/Rehabilitation Medicine
Pulmonary Medicine
Surgery - General
Areas of the United States in which this EHR product is sold North East
Mid Alantic
South West
Hardware / Network
Operating system platform(s) supported
Windows 7, Windows 8 , Windows 10, OS X 10.10 OS X 10.10 (Desktop)….iPad App: iPad Pro and iPad Air 2 2. Not a server/ cloudbased
Does the company resell any hardware? No
Preferred list of 3rd party hardware suppliers No
Preferred list of 3rd party IT Support vendors? No
Does the product work over a wireless (WIFI) network? Yes
Internet speed- 3 Mb/s or higher
VARs - Value Added Resellers
Do you use value added resellers to sell and distribute this EHR? Yes
Can customers purchase your product directly from your company or only from your VAR’s Yes
purchase from company directly
Can customers who have purchased your product through a VAR contact your company for support? Yes
Support is available for all customers including our VAR. Support: Call and via help tickets
Application Service Provider
Do you offer an ASP version of your EHR product? Yes
Can you use Dragon or MS voice tools on your ASP solution? Yes
Company policy regarding data ownership for the ASP EHR Data is owned by providers and stored on our secured cloud hosted servers.
Location of data hosting centers Dallas, TX and Melville, NY
Software & Database
What programming language were used to develop the application? .net c#, html5, JavaScript
Do you provide a test version of your EHR product for training and quality assurance(QA) purposes as well as the full production environment that is installed in the clinic? (The test version is a segmented area where users can make changes to templates or forms without it affecting the live environment) No
Not server, cloud based…we only provide a trial for testing
Are 3rd party applications required to use your EHR? No
Do you use standard terminologies, e.g., SNOMED-CT, LOINC, ICD9, ICD10 in your program? ICD-10, SNOMED-CT, and ICD-9 crosswalk available
Expected date to be in compliance with ICD10 coding Already compliant
Expected date to be in compliance with SNOMED-CT Already compliant
Interfaces / Interoperability
Does this product have existing lab interfaces with Quest? If Yes, please explain whether the interfaces are uni or bi-directional. Yes
Bbi and uni)
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. No
Does this product have existing lab interfaces with Labcorp? If Yes,
If Yes to the previous question, are the interfaces bundled or provided at additional cost? Please explain. Yes
If the lab company picks up the costs, will the practice be charged maintenance and support fees? If Yes, please explain. No
Does the company offer an integrated EHR/PM system? (i.e. a combined EHR/PM system) Yes
[If yes to the previous question] Does your system used a single shared database (not interfaced) for the EHR/PM system? Yes
single database
Can your product be interfaced with a different PM system if the practice chooses to do so? Yes
List of Practice Management systems with which you have existing interfaces Not at this time.
If you do not have an interface with a particular PM system, are you willing to develop a custom interface?
If an interfaced PM system is used, does your EHR product transfer billing and coding data captured during the encounter to the PM system? If yes, is this a one-step or multi-step process? Yes
Does the EHR use an interface engine? Yes
Proprietary interface engine
Implementation and training
Tools and/or services offered to clients in order to achieve meaningful use of their EHR? MU Dashboard
Tools and/or services offered to clients for current workflow analysis and redesign when using an EHR? Customization of templates to assist their workflow are available for all clients.
Do you recommend a graduated implementation or a big-bang implementation (all live at the same time) for your EHR? It's based on the clients preference
What training mechanisms are used by the EHR Vendor? Web Based
Web Based interactive
Is there a minimum amount of training required by your company in order to satisfy the support and maintenance contract that we would sign with you? No
Do you provide any guarantees regarding the ability of a practice to meet meaningful use requirements? Yes
PracticeEHR is Meaningful Use stage 3 Certified and it automatically update the Meaningful use report /MIPS report and PQRS/Quality report when provider is following the routine workflow like prescribing medications, adding lab tests, documenting vital signs, document history information. Furthermore we assist and guide our clients from the very beginning to the attestation/submission of Reports for MIPS/Meaningful Use. PracticeEHR Meaningful Use Dashboard also shows the user MIPS/Meaningful use status on daily basis on the Dashboard.
Does your company provide any guarantees that your EHR product will comply with Stage 2 and Stage 3 meaningful use requirements?
Is there a minimum amount of training required by your company in order for our practice to satisfy compliance with meaningful use guarantees?
What services do you offer for post-implementation optimization of the system with respect to training and system customization? Clients can contat their account manager or support for additional training or customizations.
Does your product support ePrescribing? Is there an additional charge for this service or is it included in the overall cost? Yes
Yes, $100 per year fee
Which formulary does your product use? Surescript formulary
Does the system allow users to add drugs that may not be in the original database? No
How are drug allergies and adverse reactions recorded and integrated into the prescribing module? Under the medication section is an area to mark allergies and adverse reaction. Also adverse reactions and drug interaction are flagged and the clinic recieves a message before they are able to prescribe.
When prescribing multiple medications, am I presented with an ability to separately acknowledge or document individual alerts? Yes
Is there an ability for the physician or practice to modify preset alerts? (e.g. Severe vs. mild or moderate) Yes
Is there an ability for the physician to filter the display of alerts? Yes
How are episodic and long-term medications tracked in the patient’s record? Under the patients medication tab is a list of current medications and medications taken previously. Also, the History Rx feature allows the providers to look up medications prescribed to pharmacies in the past to patients by all providers.
Does the system allow users to switch drug interaction checking on or off? No
No, the drug interaction feature is built in
In the medication list, is a user able to sort medications by multiple parameters including date prescribed, diagnostic code, active or discontinued? Yes
Yes, under the patients medication tab is a list of current medications and medications taken previously, providers can differentiate medications this way,
What pre-defined templates do you provide?

Definition: A template is a pre-defined structured capability to rapidly record content including information on clinical conditions or vital signs through mechanisms such as menus, predefined fields or checklis
Clinical Templates, Order Sets, Performance measures, we also have custom templates for each specialty
Do you charge additional fees for any of templates? Yes
Can clients customize existing templates? Yes
Can clients use tools provided through the system to develop their own templates? Yes
Will your company build custom custom templates to the practices specifications? Yes
Yes, no additional fees for custom templates
If a doctor has created a custom template in their EHR, will the templates and custom rules be maintained when new full releases and patches are installed?
Yes. Release update and Patches have no effect on template customization. PracticeEHR will maintain newly created Custom template.
Support & Maintenance
What is the process for managing questions and service requests? Clients can contat support M-F 27/4 and Sa/Sun. 9-6 EST or submit a help ticket through system 24/7
Are different tiers of support offered (including pricing information)? No
No, support is included and there are no tiers
What are the options for a client to contact your company for support? Clients can contat support M-F 27/4 and Sa/Sun. 9-6 EST or submit a help ticket through system 24/7
What level and type(s) of support are provided during go-live? Support is remote
Is a formal users' group, online community forum or other form of social networking community available? None at this time
What are the standard hours of operation during which support is provided? Clients can contact support M-F 27/4 and Sa/Sun. 9-6 EST or submit a help ticket through system 24/7
What are the steps for a client to escalate a support request? Clients can select priority level on help ticket
Do you use off-shore technical support? Yes
Yes, both off shore and in the US
Are software upgrades provided as part of the software maintenance contract? Yes
How are customer requests for enhancements and customizations handled? Clients can submit a support ticket or contact their account manager for customization assistance
How are drug interaction tools updated in your system? We internally update the CDS based on our clients needs.
How are patient education materials updated in your system? No cost, providers can submit health education material they want to share with patients ina pdf format and we will upload them into the system.
How are requests from clients handle for customizations of their system post “go-live”? Clients can send customization requests to support via ticket or directly to their account manager.
Is remote monitoring available with the ability to alert clients about system problems? Yes
Yes, no additional fees
What is your recommended backup strategy? All clients data is backed up on our cloud hosted servers.
Do you offer remote backup for a client's system?
When an interface goes down, how is that information recovered? The data is qued up until interface is back up and running.
Reporting Tools
Does your system provide a reporting tool with pre-formatted reports? Yes
Is your reporting tool able to create the following reports?

1.Generate a list of all patients with a chronic condition (e.g. Diabetes, COPD)
2.Generate a list of all patients with a specific condition who have not been seen within a defined period
3.Generate a list of all patients with a specific condition and lab result who have not been seen within a defined period. (e.g. diabetic patients with a HbA1c=9 not seen in the last 4 months)
4.Generate a list of all patients on a specific drug with an active medical problem
Are these reporting tools bundled with the EHR system or provided as add-ons? Yes
Yes, bundled- no additional costs. Providers can make custom reports themselves or we will cutomize reports for them.
Does your system support PQRI (Physician Quality Reporting Initiative) reporting? Yes
Order Management Tools
Does your program provide any order management tools? No
Does your program provide any document management tools? Yes
Yes, no extra costs
Does your program provide any other workflow management tools? Yes
Messaging system and task reminders
Patient Health Record (Portal)
Do you offer a Patient Health Record that integrates into your system? Yes
Data Conversion
Do you offer data conversion services from other products to your product? Yes
Data conversion is available for: Billing data
Demographic data
Clinical data
What are the data conversion and transfer costs? Data conversion is free for paying clients
ONC Certified Health IT Developer Transparency
Transparency Attestation
Public Product Disclosure(s)