In the ever expanding world of health information technology ridesharing leaders are getting into the game. Uber Health and Lyft are now offering patient transportation, pharmacy pickup and EHR integration.
Uber Health allows healthcare providers and caregivers to request rides for their patients. Rides can be scheduled up to 30 days in advance, or can be booked on-demand. Booking requests are made via text message or phone call, so patients are not required to have a smart phone to participate. The service is HIPAA compliant.
There are already more than 100 customers using Uber Health, including MedStar Health, Collective Health, LifeBridgeHealth, and Manhattan Women’s Health.
Lyft is integrating with Allscripts Sunrise EHR to cut down on missed appointments. The EHR integration will allow prompts from Allscript’s EHR to ask the patient if they need transportation automatically when an appointment is scheduled. Clinicians will then see real time scheduling updates and the ETA of their patients. This niche service has huge potential. According to the Washington Business Journal, missed appointments cost US providers and insurers upwards of $150 billion a year.
Blue Cross and Blue Shield plans are also expanding their partnership with Lyft that provides no-cost transportation to enrolees who request a ride to pick up their prescription at Walgreens or CVS. This program is currently in pilot in Pittsburg, with CVS picking up the bill, and Chicago with Walgreens picking up the bill.