Patient and Doctor

EHR Experiences – Comments from Users of EHRs

What do your colleagues think about EHRs? Have you had a positive or negative experience that you would like to share? Every month, we will publish feedback from EHR users who have submitted comments to AmericanEHR Partners. This feedback is not directed at any specific vendor or product. The intention is to highlight key issues and benefits experienced by a wide spectrum of EHR users.

Pro

“I cannot imagine our practice surviving if we had not made this financial and time commitment to use an EHR. There are many features that make it worth these investments — your notes are more complete, they are readable, they can be faxed immediately to another providers, labs can be viewed and scanned documents from off site. You no longer want to scream when a patient asks for seven refills (both three mo supply and one mo supply, for the local pharmacy). My documentation of phone calls is better. Patients at this point expect you to have an emr. If you have a portal right now patients of all ages love it. They think you are doing something special. For me, I can see patients until 3 pm, go home and meet my kids and once they are settled into homework I can finish all the work I used to stay late at the office to do. This is not what every doctor wants but for me it has really worked.”

Con

“My system is too clunky and relies on central servers. It would be nice to be able to take data for viewing and modification then “hotlink” this data such that being connected at all times when in use was not neccessary. Downtime during backups is very disruptive. Why don’t any EMRs utilize the power of the local machine? Why are data not more standardized and interchangable amongst various EMRs?”

What are your experiences with lifestyle change (on the positive side) and a lack of data inter-operability (on the negative side). Share your feedback by clicking on the ‘Comments’ link below.

This post is the personal opinion of the author and does not necessarily reflect the official policy or position of the American College of Physicians (ACP). ACP does not endorse a specific EHR brand or product and ACP makes no representations, warranties, or assurances as to the accuracy or completeness of the information provided herein.

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